Jose Ramos
Fort Myers
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Diligent Technician with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
CST Technician
CenturyLink
10.2023 - Current
- Led troubleshooting efforts to resolve technical issues efficiently.
- Installed DSL bonded installs and troubleshootimg bonded modems
- Installed and serviced copper phone lines at residential and commercial jobs
- Installed and serviced single pair issues with modems
- trouble shoot G-Pon services in communities
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Service Technician
Comcast Cable
07.2010 - 10.2023
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other service power tools.
Project Manager
CableNet Services
06.2006 - 06.2010
- Assigned jobs to all available technicians.
- Verified all paperwork submitted by every technician, verified proper billing and verified work order accuracy.
- Answered all work related e-mails involving daily work orders or past work orders.
- Answer in field technician calls pertaining to issues with work orders, changing in work orders and issues completing work orders.
- Prepared all end of day paper work for the morning project manager.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Service Technician
Patriot Media Consulting
09.2001 - 06.2006
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed all three services for customer phone, internet and tv.
Education
Montclair State University
Montclair, NJHigh School Diploma - undefined
William L Dickinson High School
Jersey City, NJ06.1991
Skills
- Copper Technician
- Ladder certified yearly
- Quality Assurance and Control
- Technical Support
- Client Relations
- Customer Relations Specialist
- Troubleshooting tech
- Installation tech
LANGUAGES
Spanish: Native/Bilingual
Timeline
CST Technician
CenturyLink
10.2023 - Current
Service Technician
Comcast Cable
07.2010 - 10.2023
Project Manager
CableNet Services
06.2006 - 06.2010
Service Technician
Patriot Media Consulting
09.2001 - 06.2006
High School Diploma - undefined
William L Dickinson High School
Montclair State University