Jose Ramos
Springfield,MA
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Residential Counselor
Gandara
06.2025 - 05.2026
- Supervised daily operations of residential programs to ensure safety and compliance with policies.
- Trained and mentored junior counselors on best practices in client engagement and crisis intervention.
- Developed individualized treatment plans in collaboration with multidisciplinary teams for optimal client outcomes.
- Facilitated group therapy sessions, promoting communication and social skills among residents.
- Implemented behavior management strategies, resulting in improved resident behavior and program adherence.
- Conducted regular assessments of resident progress, adjusting care strategies to meet evolving needs.
- Oversaw documentation processes, ensuring accuracy and timely reporting of resident activities and incidents.
- Improved staff performance through regular training sessions, mentoring, and constructive feedback.
- Fostered an inclusive environment within the residence that valued diversity and respected individual differences among residents.
- Assisted residents in achieving personal goals by creating customized action plans and offering regular guidance.
- Served as a role model for staff by demonstrating professionalism, empathy, and a strong work ethic in all interactions with residents.
- Reduced conflict among residents by effectively mediating disputes and fostering a collaborative living environment.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Solved grievances and complaints by collaborating with residents.
Residential Counselor
Northeast Center for Youth and Families
07.2024 - 06.2025
- Worked together with staff and supervisors to follow and implement daily behavioral goals.
- Became MAP certified to pass meds safely and effectively to all clients.
- Communicated respect and positivity with staff and clients.
- Evaluated clients needs to provide helpful resources and support.
- Motivated clients using positive feedback and encouragement.
Behavioral Interventionist
Positive Regard Network
10.2023 - 06.2024
- Establishes relationships and communicates with teachers, administrators, and family members
- Identifies and seeks resolution for potential problems arising with any involved parties
- Attends required meetings that discuss behavior
- Work efficiently and effectively, both individually and as part of a team
- Reports immediately any suspected incidents of child abuse or neglect to the Child Abuse Hotline
- Ability and willingness to think “outside the box”
- Dedicated to the success of children and family teams
- To comply with policies established by federal and state law, State Board of Education, and local board policy in the areas of assessment, placement, and delivery of special education services
- Participate in professional development activities to improve skills related to job assignment
- Maintain positive relationships with the building administration, parents, other staff, and students in the buildings
- Collaborate with the school leadership team to ensure all students promote social, emotional learning
Aerospace processor
Joseph Freedman Co
07.2021 - 08.2022
- Drive forklifts
- Process material
- Load/unload trucks
- Weigh up orders and tagged them
Counselor
Master lees taekwondo
02.2020 - 03.2021
Fence Installer
Hastie Fence Co
07.2018 - 12.2020
- Load the mixer truck with all the material we need for the day
- Drive the truck to work location
- Use all sorts of tools including electrical
- Communicate with costumers
Restocker
Yankee Candle Company
10.2019 - 12.2019
- Order fulfillment
- Collaborate with workers and managers to solve work-related problems.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Receive and count stock items, and record data manually or using computer.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Recommend disposal of excess, defective, or obsolete stock.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock racks, cases, bins
- Match skews
- Organize
Cap 2 Associate
Walmart
09.2017 - 01.2018
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
Crew Member
McDonald's
07.2017 - 12.2017
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Order and take delivery of supplies.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
High school diploma -
CENTRAL HIGH SCHOOL
Skills
- Driving
- Organizational skills
- Mechanical knowledge
- Drivers License (4 years)
- Load & Unload
- Construction
- Warehouse Experience (3 years)
- Order Fulfillment
- Packaging
- Order Picking
- Time management
- Basic math
- Counseling and coaching
- Client advocacy
- Relationship building
Certification
OSHA 10
Timeline
Lead Residential Counselor
Gandara
06.2025 - 05.2026
Residential Counselor
Northeast Center for Youth and Families
07.2024 - 06.2025
Behavioral Interventionist
Positive Regard Network
10.2023 - 06.2024
Aerospace processor
Joseph Freedman Co
07.2021 - 08.2022
Counselor
Master lees taekwondo
02.2020 - 03.2021
Restocker
Yankee Candle Company
10.2019 - 12.2019
Fence Installer
Hastie Fence Co
07.2018 - 12.2020
Cap 2 Associate
Walmart
09.2017 - 01.2018
Crew Member
McDonald's
07.2017 - 12.2017
High school diploma -
CENTRAL HIGH SCHOOL