Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Resto

Orlando,FL

Summary

Dependable professional with 14+ years of experience installing, maintaining and repairing systems and components. Maintains equipment safety and
performance with in-depth inspections and corrections. Dedicated to quality and always professional. .

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Field Security Technician US Marshall

Convergint Federal
04.2023 - Current
  • Removed components and completed repairs or installed new replacements.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
  • Provided team members and leadership with documentation such as test results, system design specifications and status reports.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Performed work according to project schedules and high quality standards.
  • Fully installed security alarms and various security devices
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Worked with BVMS/IDENTIV programming and testing following federal regulations
  • Monitored workflow to improve contractors time management, increase productivity and regulations.

Service/Installer Technician

Stanley Black & Decker
03.2022 - 04.2023
  • Programmed and installed conventional and networked alarm monitors for fire, security and access.
  • Reviewed and modified unit and integration tests to improve software quality and reliability.
  • Monitored performance of programs after implementation, developing metrics for analysis and determining areas of improvement.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Built and repaired servers according to schedule
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Served as network administrator by creating accounts and managing permissions for users.

Contractor - Network/Access Control/Fire/Burglar

Private
09.2014 - 02.2022
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Installed fire/burglar alarm panels, devices and programmed equipment.
  • Installed access control panels, devices and programmed equipment.
  • Performed electrical design analyses and tests for proposed systems and
    devices.
  • Evaluated existing security architecture and protocols for risk of vulnerability and recommended improved tools and protocols to
    management.
  • Managed client network security through installation of firewalls and
    VPNs.
  • Managed application patches, data backup, security changes and network configuration.
  • Configured and installed routers, switches and wireless controllers.
  • Evaluated network performance to optimize traffic flow, maintain security and improve processes.

Satellite Installation Technician

DIRECTV
02.2010 - 07.2014
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Set up internet services, placed routers and configured WiFi access.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Fed cables through access holes, attics and floor spaces.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Tested repaired, newly installed or updated equipment to drive proper
    function and conformance to specifications.

Education

Associate Degree in Mechanic Technology - Automotive Mechanics

Mech Tech
Caguas, PR
12.2008

High School Diploma -

Miguel Melendez Munoz
Cayey, PR
11.2005

Skills

  • Troubleshooting and Diagnostic
    Maintaining Components
  • Installation and Repair
  • Software Management
  • System Testing
  • Monitoring and Optimization
    Network
  • Firewall Management
  • IP Addressing and Subnetting
  • Intrusion Detection
  • Configuring Devices

Certification

Lenel

Bosch

Software House

Identiv

Honeywell

Timeline

Lead Field Security Technician US Marshall

Convergint Federal
04.2023 - Current

Service/Installer Technician

Stanley Black & Decker
03.2022 - 04.2023

Contractor - Network/Access Control/Fire/Burglar

Private
09.2014 - 02.2022

Satellite Installation Technician

DIRECTV
02.2010 - 07.2014

Associate Degree in Mechanic Technology - Automotive Mechanics

Mech Tech

High School Diploma -

Miguel Melendez Munoz

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