Jose Reyes
Summary
Outgoing and organized with excellent communication skills. Understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs. Highly motivated to expand my working abilities.
Overview
5
5
years of professional experience
Work History
TECH
MERCEDES BENZ FOOTHILL RANCH
01.2023 - Current
- Perform work specified on the repair order with efficiency and in accordance with the dealership
- Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning
- Communicate directly with the Service Advisor so that customers are informed if any additional service is needed
- Increased customer satisfaction by actively listening to client needs and providing tailored solutions.
LUBE TECH
VALVOLINE INSTANT OIL CHANGE
04.2021 - 12.2022
- Trained and coached junior employees on procedures for completing various types of repairs on vehicles.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor
- Trained team in applying effective sales techniques and delivering excellent customer service.
- Consistently met or exceeded monthly sales goals, resulting in a increase in gross revenue
- Identified and addressed customer needs, resulting in a increase in add-on sales
CASHIER/SERVER
BAJA FISH TACOS
07.2020 - 03.2021
- Providing excellent customer service and ensuring customers needs are met in a friendly and efficient manner
- Collaborating with other kitchen staff and servers to ensure smooth operations, timely service, and a positive work environment
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Associate -
Saddleback College
Mission Viejo, CA12.2022
Skills
- Microsoft Office
- Sales
- Attention to detail
- High achiever
- Critical Thinking
- Problem Solving
Timeline
TECH
MERCEDES BENZ FOOTHILL RANCH
01.2023 - Current
LUBE TECH
VALVOLINE INSTANT OIL CHANGE
04.2021 - 12.2022
CASHIER/SERVER
BAJA FISH TACOS
07.2020 - 03.2021
Associate -
Saddleback College
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