Jose Robert Racine
Dayton,TX
Summary
Knowledgeable diesel equipment technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Field Service Technician
Bobcat Of Houston
Baytown, TX
03.2025 - Current
- Diagnosed and repaired equipment malfunctions using advanced diagnostic tools and techniques .
- Conducted routine maintenance on machinery to ensure optimal performance and reliability.
- Collaborated with customers to troubleshoot issues, providing effective solutions in real-time.
- Maintained accurate service records and documentation for all repairs performed.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $75,000.
Customer Service Representative
Arizona Department of Veteran Services
Lake Havasu City, AZ
01.2019 - 06.2021
- Provided exceptional customer support to 100's of veterans, resolving inquiries and concerns efficiently.
Crew Leader
Alpha Landscape and Pools
Lake Havasu City
01.2017 - 01.2018
- Supervised daily operations to ensure high-quality landscaping and pool services.
Crew Leader
Arizona Garden Landscaping
Lake Havasu City
01.2016 - 01.2017
- Maintained inventory of tools and materials, ensuring readiness for all projects without delays.
Business Representative
Ace Hardware
Lake Havasu City
01.2011 - 01.2016
- Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Collaborated with team members to optimize inventory management processes for improved efficiency.
Machinist
Cannon Safe
San Bernardino
01.2010 - 01.2011
- Operated CNC machines to manufacture precision components with high accuracy.
- Interpreted blueprints and technical drawings to ensure compliance with specifications.
NCO
United States Marine Corps
Jacksonville
2004 - 01.2009
- Conducted thorough inspections and maintenance of helicopter systems and components.
- Demonstrated respect, friendliness, and willingness to help wherever needed, this culminated in performing over 100 more man hours of maintenance than other inspectors.
Education
Gold Tier Service Technician - Diesel Equipment Maintenance
Bobcat University
Fargo, ND11.2025
Associate of Applied Science - Social and Behavioral Science Courses
Mohave Community College
Lake Havasu City, AZ06.2015
Uh-1/Ah-1 Powertrains Systems Certification -
Center For Naval Aviation Tech Training
Camp Pendleton South, CA05.2005
High School Diploma -
Norco High School
Norco, CA06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Follow-up skills
- Call management
- Product knowledge
- Professional telephone demeanor
- Client relations
- Complaint handling
- Complaint resolution
- Problem resolution
- Customer relations
MILITARY SERVICE
- U.S Marine Corps NCO Leadership Academy Honorable Discharge
- Good Conduct Medal Secret Security Clearance Overseas Ribbons (4)
- Outstanding Unit Award Certificate of Appreciation NATO/ISAF Ribbons
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Service Technician
Bobcat Of Houston
03.2025 - Current
Customer Service Representative
Arizona Department of Veteran Services
01.2019 - 06.2021
Crew Leader
Alpha Landscape and Pools
01.2017 - 01.2018
Crew Leader
Arizona Garden Landscaping
01.2016 - 01.2017
Business Representative
Ace Hardware
01.2011 - 01.2016
Machinist
Cannon Safe
01.2010 - 01.2011
NCO
United States Marine Corps
2004 - 01.2009
Gold Tier Service Technician - Diesel Equipment Maintenance
Bobcat University
Associate of Applied Science - Social and Behavioral Science Courses
Mohave Community College
Uh-1/Ah-1 Powertrains Systems Certification -
Center For Naval Aviation Tech Training
High School Diploma -
Norco High School