Jose Robledo
Overland Park,Kansas
Summary
Dependable Team Lead with expertise in quality assurance, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
ICQA Lead
Walmart
Edgerton, KS
03.2023 - Current
- Resolved escalated vendor complaints promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
Environment, Health and Safety Lead
Walmart
Edgerton, KS
12.2022 - 03.2023
- Responded quickly to emergency situations as they arise by deploying appropriate resources.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Monitored and authorized employee and guest access to guard against theft.
- Developed and implemented training procedures for newly hired personnel such as ABM and third party associates (Allied Security).
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
- Ensured that hazardous materials were properly labeled, stored, and disposed of according to applicable laws and regulations.
- Analyzed data from incident investigations in order to identify trends or patterns which could lead to prevention of future accidents.
Inbound Problem Solver
Walmart
Edgerton, KS
05.2021 - 12.2022
- Identified root causes of customer problems, developed corrective actions, and implemented process improvements.
- Interpreted data from various sources to diagnose technical issues and develop resolutions quickly.
- Performed troubleshooting steps as needed to isolate complex problems.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
Picker
Walmart
Edgerton, KS
04.2020 - 01.2022
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
Education
High School Diploma -
Olathe East Sr High School
Olathe, KS05.2020
Some College (No Degree) - Business Administration and Management
Johnson County Community College
Overland Park, KSSome College (No Degree) - Business Administration And Management
University of Massachusetts Global
Irvine, CASome College (No Degree) - Business Administration And Management
Oregon State University
Corvallis, ORSkills
- Complaint Resolution
- Workplace Safety
- Quality Improvement
- Documentation and Reporting
- Team Supervision
- Complex Problem-Solving
- Analytical Thinking
- Leadership
- Verbal and Written Communication
- Work Planning and Prioritization
- Microsoft Office Skills
Timeline
ICQA Lead
Walmart
03.2023 - Current
Environment, Health and Safety Lead
Walmart
12.2022 - 03.2023
Inbound Problem Solver
Walmart
05.2021 - 12.2022
Picker
Walmart
04.2020 - 01.2022
High School Diploma -
Olathe East Sr High School
Some College (No Degree) - Business Administration and Management
Johnson County Community College
Some College (No Degree) - Business Administration And Management
University of Massachusetts Global
Some College (No Degree) - Business Administration And Management
Oregon State University