Jose Robledo
San Antonio,Tx
Summary
Diligent Driver seeking new opportunities with background in rideshare driving. Proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. Demonstrated effective route planning and adaptability in dynamic environments.
Ready to start at any time
Overview
31
31
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
05.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Adhered to all safety regulations and traffic laws while driving.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
- Excellent Driving Record
Bar Manager
Mi Tierra Cafe
11.1993 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Skills
- Schedule management
- Excellent navigation
- Customer service
- Safe driving
Passenger transportation
- Clean driving record
- Route planning
- Time management
- Map reading
- Fuel efficiency
- Emergency response
- Safety awareness
- Traffic law knowledge
- GPS proficiency
- Passenger safety
- Ride-sharing platform knowledge
Accomplishments
- Achieved 5 star rating by completing great service with accuracy and efficiency.
- Supervised team of 10 staff members.
- Documented and resolved unhappy costumers which led to a good experience
Certification
- Texas Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
05.2024 - Current
Bar Manager
Mi Tierra Cafe
11.1993 - Current
- Texas Driver's License
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