Jose Rodarte

• Designed modern employee recognition program which boosted productivity and improved morale.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Picked up and delivered forklift parts, equipment, tools and accessories from or to customers and road mechanics.
• Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
• Obtained receipts or signatures for delivered goods.

Perform site surveys and installations in a manageable time frame, connecting set-top boxes to broadband via Ethernet or MOCA technology from a residential modem/router connection. Ability to troubleshoot residential modem/routers and perform customer education with their cutting-edge technology. Possess excellent wire management skills. Responsible for company rental vehicle and maintaining inventory.

Conducting site surveys and educating customers with basic knowledge to enjoy their new service and equipment. Installing cutting edge technology, place mounts, satellite dishes and receivers while ensuring broadband connectivity. Home based technician responsible for new installations, upgrades and service tickets for Directv products. Implementing safety procedures, maintaining company inventory and ensuring high customer satisfaction.

Set up service for customers, installing, connecting, testing or adjusting equipment. Travel to customer’s premises to install, maintain, or repair audio or visual electronic reception equipment or accessories. Inspect or test lines/cables, recording and analyzing test results, to assess transmission characters and locate faults or malfunctions. Splice cables, using hand tools, epoxy or mechanical equipment. Possess people skills creating a strategy, asking questions resulting in sales of Dish Network Smart Home products.