Route 4 Me
JOSE RODRIGUEZ
LOGISTIC DISPATCHER
The Bronx,NY
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Owner/Driver Supervisor
JAJ Pharmachy Delivery Servics
New York, NY
03.2018 - 03.2023
- Acted as delivery department for pharmacies such as; MediServ, West River, Rapid RX, Red Stone, Capital Drugs, Famly Care, SGS, LA Farmacia and others.
- Hired and managed in the five boroughs including New Jersey to cover routes in the morning shift and afternoon shift
- Managed a team of 20 drivers
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Identified process breakdowns and developed improvement plans to resolve.
- Implemented and supported company quality and safety improvement efforts.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Motivated workers to exceptional performance through implementation of new strategies.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Franchise Owner and Driver
Super Shuttle- Veolia Transportation
New York, New York
07.2016 - 02.2018
- Provided shared ride services to local and international tourist transporting them from airport to hotels and/or residences and vice-versa
- Handled customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Cultivated strong relationships with customers.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Chauffeur
Gerardo's Express
New York, NY
01.2012 - 06.2016
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Mapped efficient routes with minimal disruption to passengers or schedules.
Tour Guide
Adventures Land
San Jose, Costa Rica
01.2011 - 12.2011
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 15 people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Bridge Paintor
Local 806
New York, NY
01.1999 - 12.2010
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Repaired wall holes and scrapes.
Education
Certificate in Computer Technical Support
Catherine Gibbs
New York, NY 07.1997 - 01.1999
Skills
Improvement planning
Accomplishments
- Achieved excellent time management results by introducing Route 4 Me for creating routes.
- Supervised team of 22 staff members. 20 Drivers and 2 call center assistants.
Software
Excel
Microsoft
Timeline
Owner/Driver Supervisor
JAJ Pharmachy Delivery Servics
03.2018 - 03.2023
Franchise Owner and Driver
Super Shuttle- Veolia Transportation
07.2016 - 02.2018
Chauffeur
Gerardo's Express
01.2012 - 06.2016
Tour Guide
Adventures Land
01.2011 - 12.2011
Bridge Paintor
Local 806
01.1999 - 12.2010
Certificate in Computer Technical Support
Catherine Gibbs
07.1997 - 01.1999