Jose Rodriguez
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Fulfillment Center Warehouse Associate
Amazon
10.2022 - 12.2023
- Operated equipment while observing standard safety procedures.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Assistant Manager
Little Caesars
05.2017 - 11.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Science - Marketing
California State University - Sacramento
Sacramento, CA05.2023
Skills
- Logistics Management
- Punctual and Dependable
- Complex Problem-Solving
- Customer Retention Strategies
- Strong Communication and Interpersonal Skills
- Sales Forecasting
- Relationship Building
- Retail Metrics and Goals
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Center Warehouse Associate
Amazon
10.2022 - 12.2023
Assistant Manager
Little Caesars
05.2017 - 11.2021
Bachelor of Science - Marketing
California State University - Sacramento