Jose Rodriguez
Yonkers,NY
Summary
Expertise in team leadership and customer service at Starbucks. Experinced in training and mentoring baristas, maintaining company standards, as well as ensuring good customer service and experience. I am bilingual Spanish speaker, i know how to handle cash, balance register, make deposits and have time management. I am commited to create a caring, fun environment for the people around me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Yonkers, New York
12.2023 - Current
- Supervised daily operations to ensure efficient store performance.
- Trained new partners on customer service and operational procedures.
- Ensured compliance with safety and cleanliness standards in the store.
- Assisted customers with orders, providing product knowledge and recommendations.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
Group Leader
The Goal Program
Yonkers, New York
10.2021 - 06.2022
- Assisted children with their academic progress
- Used educational resources and tools available to ensure an interactive learning experience
- Completed New York state child care certifications
- Maintained records of attendance, incident reports, and other documents related to the children
- Collaborated with management and other group leaders to ensure a healthy and safe enviornment for children in our care
Education
Some College (No Degree) - International Business
Baruch College
New York, NY05-2029
Some College (No Degree) - Business Management
Monroe College
New Rochelle, NYSkills
- Team leadership and customer service
- Spanish
- Child care
- Cash handling and time management
- Customer-oriented
- Training and mentoring
- Collaboration
- Microsft Excel and Word
Affiliations
- A personal activity of mine is Photography, i constantly seek out new ways to tell a story through my camera's lens. Actively seeking ways to gain traction and customers through story telling.
- Worked with children at an after school program tutoring and ensuring a safe and fun environment. This experience help me gain patience and adaptability in an educational setting as well as having the opportunity to be a role model for younger kids.
Certification
- Received a seal of Biliteracy from the state of NY after graduating High Scool.
Timeline
Shift Supervisor
Starbucks
12.2023 - Current
Group Leader
The Goal Program
10.2021 - 06.2022
Some College (No Degree) - International Business
Baruch College
Some College (No Degree) - Business Management
Monroe College
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