Jose Rodriguez
Scranton ,PA
Summary
Reliable and detail-oriented
professional with experience in
customer service and logistics.
Strong communication and time
management skills with the ability
to work independently in fast-paced
environments. Quick to learn new
tools and systems, with a focus on
accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
CDL A OTR Driver
Prime Inc
Scranton, PA
09.2024 - Current
- Operated Class A commercial vehicle across various states, ensuring compliance with safety regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Maintained accurate logbooks for hours of service, vehicle maintenance, and cargo details.
- Communicated effectively with dispatch to coordinate routes and delivery schedules.
- Implemented efficient route planning strategies to enhance fuel efficiency and reduce travel time.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
Travel Agent
Martz Trailways
Scranton
04.2023 - 08.2023
- Assisted clients in planning itineraries, ensuring personalized travel experiences.
- Resolved customer inquiries and issues promptly to enhance client satisfaction.
- Maintained up-to-date knowledge of travel regulations and destination information.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
Server
Coopers Seafood House
Scranton
06.2015 - 05.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations, enhancing guest satisfaction and dining experience.
- Managed multiple tables efficiently while ensuring timely food
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed multiple tables, ensuring timely service and guest satisfaction.
Education
GED -
Scranton High School
Scranton, PA06.2021
Skills
- Proficient using digital tools such as Google Docs and Google Sheets
- Time Management & ability to meet deadlines
- Ability to work independently in remote environments
- Attention to detail & accuracy
- Customer Service
- Problem Solving
- Strong organization skills in fast paced environments
- Multitasking
- Quick learner with ability to adapt to new tools & systems
- Reliable
- Accountable
- Comfortable using Zoom for meetings & remote communication
- Familiar with tools like Slack
Timeline
CDL A OTR Driver
Prime Inc
09.2024 - Current
Travel Agent
Martz Trailways
04.2023 - 08.2023
Server
Coopers Seafood House
06.2015 - 05.2023
GED -
Scranton High School