Alicia Triplett
San Antonio,TX
Summary
Monitors transit security on the Metro Blue Line by completing 9+ patrols per shift, checking for alcohol, drug use, disturbances, and unresponsive riders. Armed guard duties support a safe passenger environment through active observation, quick response, and clear daily reporting. Keeps trains safer by addressing issues before they escalate and by assisting riders and staff in real time.
Overview
22
22
years of professional experience
Work History
Armed Guard
Inter-Con Security
Pico Rivera, CA
02.2024 - Current
- Oversaw safety protocols on metro blue line to mitigate risks associated with substance use among passengers. Resolved conflicts and incidents to uphold a secure atmosphere within the train. Conducted wellness checks on passengers to ensure their safety and engagement during transit.
- Monitored security systems to detect potential threats and prevent breaches.
- Conducted regular patrols to ensure safety of premises and personnel.
- Enforced access control protocols to maintain secure environments.
- Responded swiftly to incidents, coordinating with law enforcement as needed.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Security Guard
Signal Security of Orange County
Long Beach, CA
08.2022 - 11.2025
- Foot & car patrol on the property premises
- Respond to disturbance and alarms
- Write detailed daily reports and maintain accurate information
- Conduct regular inspections check in at check in points
- Assist customers and workers
IHSS Caregiver
In Home Support Services (IHSS)
Long Beach, CA
01.2023 - 11.2024
- Accompanied patient to appointments, assisted with dressing, meal preparation, medication management, feeding, clothing, and maintaining cleanliness in home.
Residential Counselor
First Rate
Gardena, CA
02.2021 - 04.2022
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents' progress.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
ATM Technician
Withers Inc.
San Diego, CA
06.2010 - 02.2021
- Improved response time by maintaining an organized inventory of spare parts and tools required for ATM repairs.
- Promoted a secure environment for both customers and employees by adhering strictly to safety guidelines during all service activities.
- Boosted operational efficiency through regular calibration tests that ensured accurate dispensing amounts from ATMs.
- Safeguarded sensitive information with strict adherence to security protocols during the installation or removal of ATMs.
Food Service Worker
Memorial Hospital
Long Beach, CA
08.2004 - 07.2010
- Increased daily sales by upselling menu items based on customer preferences.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Lakewood High School
Lakewood, CASkills
Patrol operations
Incident response
Access control
Report writing
Safety inspections
Care plan support
Activities of daily living assistance
Medication reminders
Resident documentation
Team meeting coordination
Security guard certification
CPR certification
First aid certification
De-escalation techniques
Conflict resolution
Observation skills
Daily activity reporting
Shift supervision
Fall prevention
Timeline
Armed Guard
Inter-Con Security
02.2024 - Current
IHSS Caregiver
In Home Support Services (IHSS)
01.2023 - 11.2024
Security Guard
Signal Security of Orange County
08.2022 - 11.2025
Residential Counselor
First Rate
02.2021 - 04.2022
ATM Technician
Withers Inc.
06.2010 - 02.2021
Food Service Worker
Memorial Hospital
08.2004 - 07.2010
High School Diploma -
Lakewood High School