Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Rojas

Pinetops,NC

Summary

Reliable Customer Service Professional with a strong background in enhancing customer satisfaction through effective problem-solving and in-depth product knowledge. Demonstrated adaptability and a strong work ethic while thriving in independent roles and mastering new skills quickly. Committed to taking on new challenges and delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Service plumber technician

Spc Mechanical
Zebulon, North Carolina
04.2026 - Current
  • Installed plumbing systems in commercial properties.
  • Diagnosed plumbing issues and provided effective solutions.
  • Maintained and repaired water supply and drainage systems to ensure reliable access to water.
  • Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
  • Ensured compliance with local plumbing codes and regulations.
  • Responded to emergency service calls, providing prompt plumbing solutions to minimize customer disruption.
  • Inspected drainage systems for clogs or blockages.
  • Analyzed plumbing systems to identify issues and develop targeted solutions for effective repairs.

Retail Sales Associate

Oreily's Auto Parts
Wilson, NC, Nc
05.2024 - 06.2026
  • Assisted customers in locating automotive parts and accessories, improving overall shopping experience and satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers into the store and provided assistance with their inquiries. and helped with product questions, selections, and purchases.
  • Guided customers through purchase process, item location, and reward program enrollment, enhancing customer engagement and loyalty.

Sheet Metal Mechanic

Spc Mechanical
Zebulon, North Carolina
06.2021 - 04.2026

Install HVAC equipment, duct work, and anything associated with new construction HVAC systems.

  • Fabricated sheet metal components using specialized tools and machinery.
  • Assembled sheet metal parts with screws, bolts or spot welds.
  • Installed insulation and liners into ducts for air conditioning systems.
  • Planned layout and installation of complete HVAC systems according to specifications.
  • Interpreted blueprints to determine dimensions of the finished product.
  • Contributed to onboarding by helping new hires learn shop tools and equipment. new employees in the use of shop tools and equipment safely.
  • Dismantled old systems prior to disposal in accordance with safety regulations.
  • Maintained a clean and organized work environment for safety compliance.
  • Trained junior mechanics on proper techniques and safety protocols.

Equipment Rental Specialist

Sunbelt Rentals
11.2016 - 11.2021
  • Managed rental transactions, ensuring accurate inventory and documentation for seamless operations.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
  • Coordinated logistics for equipment delivery and pickup to optimize operational efficiency.
  • Coordinated logistics for equipment delivery and pickup, facilitating timely service and operational effectiveness.
  • Conducted regular inspections of rental equipment, maintaining quality control and readiness for customers.

Laborer

Pitt Electric
11.2020 - 06.2021

Assisted with the installation of HVAC equipment in the heating and air department.

  • Operated hand tools and power equipment for electrical installations.
  • Assisted electricians with installation of wiring systems and fixtures.
  • Prepared work areas by clearing debris and organizing materials efficiently.

Education

High School Diploma -

James B Hunt High School
Wilson, NC

Automotive

Pitt Community College
Winterville, NC

Skills

  • Pipe cutting techniques
  • Pipe soldering techniques
  • System installation
  • Blueprint reading
  • Blueprint interpretation
  • Sheet metal fabrication
  • Equipment setup
  • Power tool operation
  • Hand tool expertise
  • Precision measuring
  • Customer service
  • Customer assistance
  • Teamwork
  • Team collaboration
  • Problem-solving
  • Time management
  • Reliability and punctuality
  • Cash handling
  • Money handling
  • Cash register operation
  • Store operations
  • Professional appearance
  • Blueprint interpretation
  • Pipe soldering techniques

Languages

Spanish

Timeline

Service plumber technician

Spc Mechanical
04.2026 - Current

Retail Sales Associate

Oreily's Auto Parts
05.2024 - 06.2026

Sheet Metal Mechanic

Spc Mechanical
06.2021 - 04.2026

Laborer

Pitt Electric
11.2020 - 06.2021

Equipment Rental Specialist

Sunbelt Rentals
11.2016 - 11.2021

High School Diploma -

James B Hunt High School

Automotive

Pitt Community College
Jose Rojas