Jose Roman
Lake Worth,FL
Summary
To obtain a position in a growing company where my skills and experience will be an asset to the business, while gaining further knowledge and abilities in the process. Also, to obtain a secure, full-time position with a well-established organization.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Badcock Home Furniture
Lake Worth, Florida
10.2018 - Current
- Supervised daily store operations, ensuring efficient staff performance and customer satisfaction.
- Trained new employees on product knowledge and customer service protocols.
- Managed inventory levels through regular stock audits to prevent shortages.
- Assisted in visual merchandising, optimizing product displays for enhanced customer engagement.
- Resolved customer complaints with effective solutions to maintain loyalty.
- Executed daily bank deposits, ensuring secure financial transactions.
- Coordinated staff scheduling and inventory management for smooth operations.
Credit manager
BADCOCK HOME FURNITURE &MORE
lake worth , fl
07.2013 - 10.2018
- Posted payments to accounts and monitored overdue accounts for timely collections.
- Maintained comprehensive files on financial statuses of customer accounts.
- Conducted credit assessments for approved customers to mitigate risk.
- Executed cash handling processes, including daily bank deposits.
- Managed inbound and outbound calls to assist customers effectively.
- Issued notices to overdue accounts and initiated debt collection protocols.
- Established payment plans based on customers' financial capabilities.
- Advised customers on default consequences and debt repayment policies.
Shift Manager
McDonald's Restaurant
Boynton Beach, Florida
01.2010 - 01.2012
- Demonstrated strong leadership skills in fast-paced environments.
- Assisted with customer service across all station functions, excelling at multitasking under pressure.
- Ensured accurate cash handling and consistent operation of cash register functions.
- Placed inventory orders to maintain stock levels.
- Directed completion of cleaning and operational tasks to uphold standards.
- Coached new hires through training processes for effective integration.
- Oversaw daily operations in Boynton Beach location, ensuring efficiency.
Mixer/cold production lead
NECO Fine Food
01.2007 - 01.2012
- Executed production tasks for NECO Fine Food products including dips, spreads, butter, salads, and soups.
- Ensured efficient and safe production by adhering to standard work methods and practices.
- Enforced Good Manufacturing Practices (GMP) to maintain compliance and product integrity.
- Lifted over 50 pounds to load ingredients into mixers as required.
- Followed recipe procedures to deliver consistent, high-quality products.
- Maintained clean work areas and equipment while following safety regulations.
- Identified and reported defective materials or conditions to supervisors or quality assurance personnel.
- Verified adherence to food safety protocols and allergen programs during production.
Education
High school diploma -
Palm Beach Lakes HS
West Palm Beach06-2007
Skills
- Quick learner
- Team leadership
- Customer service
- Bilingual in English and Spanish
- Interpersonal skills
- Independent initiative
- GMP certification
- Machine operation and production supervision
Languages
Bilingual English and Spanish
References
Available upon request
Timeline
Assistant Store Manager
Badcock Home Furniture
10.2018 - Current
Credit manager
BADCOCK HOME FURNITURE &MORE
07.2013 - 10.2018
Shift Manager
McDonald's Restaurant
01.2010 - 01.2012
Mixer/cold production lead
NECO Fine Food
01.2007 - 01.2012
High school diploma -
Palm Beach Lakes HS