Jose Romero
San Angelo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Attentive DSP III passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Reliable DSP III enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
11
11
years of professional experience
Work History
DIRECT SUPPORT PROFFESIONAL
SAN ANGELO SSLC
03.2021 - Current
- The Direct Support Professional (DSP) works as part of a team that helps people with intellectual disabilities achieve their goals
- This includes routine and emergency care, treatment, and training for people with intellectual disabilities in various settings
- Responsibilities can vary, and may include such duties as grooming, bathing, feeding, observing and reporting individual's conditions and behaviors, providing meaningful interactions with individuals, participating in individualized training and/or active treatment programs.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
AUTO CARE ASSOCIATE
WAL-MART
07.2014 - 07.2021
- Aid with auto care need and carrying out work orders to auto-technicians to perform vehicle maintenance and customer service activities throughout the store
- Providing quality performance is great characteristic that helps job run smoother.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
CUSTOMER SERVICE REPRESANTIVE
SITEL CORPORATION
06.2013 - 07.2014
- Communicating and assisting credit card holders with customer service questions and answers through phone communication
- While working in this environment, communication skills are mastered daily.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
Education
BACHELOR OF HEALTH SCIENCE -
ANGELO STATE UNIVERSITY
San Angelo, Texas12.2020
ASSOCIATES OF SCIENCE -
HOWARD COLLEGE
San Angelo, Texas05.2018
Skills
- Decision Making
- Patient Management
- Adaptability
- Leadership
- Direct Patient Care
- Appointment Scheduling
- Client Documentation
- Behavioral Management
- Safety Monitoring
Accomplishments
Honor Society Member 2009-2012
References
- Monica Tello, HR Director for MMHMR, 1501 W Beauregard Ave, San Angelo, Texas, 76901 (325) 481-4358 Mtello@mhmrcv.org
- Linda Gutierrez, Psychology Professor, 3501 US-67, San Angelo, Texas, 76905, (325) 650-2546, Lgutierrez@hc.edu
- Mitchell Hurst, Business Manager, 5501 Sherwood Way, San Angelo, Texas, 76904, (325)949-5124, Hurstcorporations@gmail.com
- Kenny Hidalgo, Health Professor, 3501 US-67, San Angelo, Texas, 76905, (325) 763-8964, Khidlago@hc.edu
Languages
Spanish
Native or Bilingual
Timeline
DIRECT SUPPORT PROFFESIONAL
SAN ANGELO SSLC
03.2021 - Current
AUTO CARE ASSOCIATE
WAL-MART
07.2014 - 07.2021
CUSTOMER SERVICE REPRESANTIVE
SITEL CORPORATION
06.2013 - 07.2014
BACHELOR OF HEALTH SCIENCE -
ANGELO STATE UNIVERSITY
ASSOCIATES OF SCIENCE -
HOWARD COLLEGE
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