Jose Rosario
Revere,MA
Summary
As a customer service professional, brings valuable experience with handling customer interactions and in addressing and resolving customer issues effectively and promptly. Utilizes communication and empathy to build strong customer relationships to maintain high customer satisfaction and fostering loyalty. Strong focus on team collaboration to achieve positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Invoice Processor
Andy's Removal
Bridgewater, MA
01.2024 - Current
- Processed invoices efficiently, ensuring accuracy and compliance with company policies.
- Managed vendor relationships, resolving discrepancies to maintain smooth operations.
- Reviewed financial documents for completeness, identifying potential errors before submission.
- Streamlined invoice processing workflows, enhancing overall productivity.
Travel Support Specialist
Grand Circle Travel and Overseas Adventure Travel
Boston, MA
08.2022 - 01.2024
- Offer support to customers that call with questions covering a multitude of different topics (i.e invoices, travel credits, trip itineraries).
- Rerouting calls to different internal departments depending on the customer's specific needs (Airline support, Group Bookings, etc).
- Taking credit/debit payments over the phone, as well as providing the address for check payments.
- Assisting customers with navigating our website to make changes to their personal information, updating their login credentials, and booking trips online, as well as viewing their itineraries.
- Utilizing our in-house operating system to assist customers with trips that they have booked but may need to make changes, such as updating their arrival/departure dates, making personalizations & special requests, and flagging accommodations they may need for their trip.
Property Manager
Public Storage
Everett, MA
12.2016 - 12.2021
- Presented a warm and welcoming experience for customers interested in renting a storage space, while also maintaining high-quality work standards.
- Rented storage to customers, which included giving brief tours of the property, confirming legal rental documents (including on-site insurance), and providing excellent customer relations.
- Maintained and ensured the property was clean, presentable, and welcoming on a daily basis.
- Coordinated with vendors to ensure property was well-maintained, up-to-code, and work orders relating to the maintenance of the property were being properly executed.
- Processed client transactions via the company operating system, WebChamp2, which also including maintaining a database of contacts, clients, and other correspondence relevant to my work.
- Maintained strong business relationships and rapport with clients via in-person interactions, as well as over the telephone to ensure clients are aware of any discrepancies with their accounts and to create effective solutions to resolve these.
Facilities Specialist
Trinity Management LLC
Boston, MA
09.2012 - 10.2016
- Maintained a database of clients residing in the community managed by my employment company and coordinated with the community’s Board of Directors to ensure projects related to the maintenance of the community, as well as proper correspondence with its residents, were being properly executed.
- Coordinated with the Facilities staff, sharing ideas, completing orders, and ensuring work orders were being properly executed, as well as providing additional support when needed.
- Contacted outside parties to resolve any discrepancies and create effective solutions related to the property that the Facilities staff were not able to solve.
- Provided access to resident housing for Facilities staff and vendors to perform necessary maintenance after providing residents 48-hour notice.
- Assisted in creating and holding community events for the residents in conjunction with the community Board of Directors.
Warehouse Clerk
AHEAD USA
New Bedford, MA
05.2010 - 08.2012
- Prepared presentation of products and displays, including special custom orders.
- Maintained database of clients, including their contact information, shipping orders, and any special instructions relevant to executing their correct orders.
- Coordinated with shipping & receiving staff to ensure client transactions were being handled properly to ensure a satisfactory experience for clientele.
- Trained extensively in the use of the company operating system to ensure labels were correct and shipping orders were being executed in a timely matter.
- Participated in company events to help promote our product with potential clients.
Education
High school diploma -
East Boston High School
Boston, MA06-2003
Skills
- Customer service
- Computer networking
- Property management
- Conflict management
- Telephony
- Windows OS
- Administrative experience
- Computer skills
- Microsoft Office
- Organizational skills
- Time management
- Communication skills
Languages
English - Expert
Timeline
Invoice Processor
Andy's Removal
01.2024 - Current
Travel Support Specialist
Grand Circle Travel and Overseas Adventure Travel
08.2022 - 01.2024
Property Manager
Public Storage
12.2016 - 12.2021
Facilities Specialist
Trinity Management LLC
09.2012 - 10.2016
Warehouse Clerk
AHEAD USA
05.2010 - 08.2012
High school diploma -
East Boston High School