Jose Rosiles

• Mentored team members on customer service best practices, enhancing overall service quality.
• Developed training materials to improve onboarding processes for new staff members.
• Implemented process improvements that increased operational efficiency in daily tasks.
• Conducted performance evaluations and provided constructive feedback to team members.
• Drove productivity and business results through delegation, planning, prioritization, and follow-through.
• Partnered with store leadership to solve operational challenges and improve execution.

• Analyzed performance metrics to identify areas for improvement and drive results.
• Streamlined communication processes between teams to enhance overall efficiency and responsiveness.
• Managed schedules, ensuring efficient use of time and resources for optimal results.

Took pride in building a team from the ground up and creating an environment where associates feel supported, challenged, and set up to succeed. As Fashion Coach, focus was on bringing structure, accountability, and consistency to the business while developing strong leaders and making the tough decisions needed to move the team forward. The goal has always been to create a smooth, productive operation that delivers results while taking care of both our associates and our customers.

Outlined major achievements

• Implemented Fashion Operations Model, establishing structure and enhancing long-term sustainability
• Hired and developed the Backroom Team Lead along with 3 salesfloor Team Leads and built a strong, reliable backroom team
• Led and developed 4 Team Leads, strengthening accountability and overall team performance
• Made critical leadership decisions to uphold standards, ensuring consistent results across the team
• Introduced strategic scheduling for 2-truck nights and peak volume, optimizing support for key community events
• Built a team that eliminated backlog and maintained steady productivity
• Achieved 97.9% presub while consistently delivering for both in-store and online customers

• Developed and implemented recruitment strategies to attract diverse student populations.
• Collaborated with academic departments to align recruitment efforts with program offerings.
• Conducted informational sessions and campus tours for prospective students and families.
• Analyzed recruitment data to identify trends and improve outreach initiatives.
• Organized and participated in community events to promote college programs and services.
• Established strong partnerships with community organizations to support collaborative efforts in recruiting local talent.
• Developed strong relationships with high schools, colleges, and other educational institutions to promote our programs effectively.

• Completed management training in store operations, leadership, associate development, business execution to enhance team capabilities.
• Coordinated scheduling and resource allocation to optimize workforce productivity.
• Enhanced team performance by developing and implementing effective coaching strategies.

• Led team of associates to enhance customer service and improve overall store performance.
• Implemented efficient inventory management practices, reducing stock discrepancies significantly.
• Trained and mentored new team members on operational procedures and safety protocols.
• Collaborated with management to develop strategic plans for seasonal sales initiatives.
• Facilitated direct supervision to associates on replenishment of consumables within department while handling merchandise movement and scanning/picking overstock from bins for store efficiency.

• Maintained a fast, friendly checkout experience for our customers. Ensuring all financial transactions and services are compliant with Walmart standards.
• Helped maintain inventory expectations.
• Supervise, Mentor, and trained all front-end associates.
• Oversaw daily front-end operations, managing lines, service desk, money center, parking lot, and accounting reports to ensure smooth workflow.
• Performed cash drawer audits and reconciled register check-ins.
• Perform cash drawer audits When needed and register check in reconciliations.

• Assisted customers with cart retrieval and management, enhancing shopping experience.
• Collaborated with team members to ensure efficient restocking of carts in designated areas.
• Maintained cleanliness and organization of cart areas to promote safety and accessibility.
• Implemented best practices for cart maintenance, reducing damage and loss incidents.

• Collaborated with team members to streamline checkout operations and reduce wait times.
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries, enhancing overall shopping experience.

• Facilitated orientation sessions for new students, enhancing understanding of campus resources and services.
• Provided mentorship to new students, fostering a supportive environment that encouraged academic success and personal growth.
• Collaborated with faculty and staff to develop engaging programming for incoming students, promoting community involvement.
• Assisted in creating informational materials, ensuring clarity and accessibility of resources for diverse student populations.
• Traveled to all branches of the college to better reach incoming students to the upcoming school year. Campuses spread from our main campus located at Senatobia, Ms to the other campuses located in Desoto County and Lafayette County.

• Completed AP courses in Biology, History, Computer Science.
• 3.9 GPA
• Ranked in Top 10% of class
• Interact Member
• Beta Club Member (Treasurer)
• FFA Member (Vice President)
• Elected to Treasurer for Student Governement in 2023