Jose Ruiz
CICERO,IL
Summary
Dedicated professional with seven years of experience at Chipotle, including leadership roles in kitchen management, service leadership, and general management. Seeking to leverage my expertise in restaurant operations and team management to advance my career in computer information.
Overview
7
7
years of professional experience
Work History
General Manager
Chipotle
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Apprentice
Chipotle
01.2022 - 12.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
Service Leader
Chipotle
11.2018 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Kitchen Leader
Chipotle
12.2017 - 10.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
Crew Member
Chipotle
10.2016 - 11.2017
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Applied Science - Computer Information Systems
Morton College
Cicero, IL12.2022
Skills
- Profit and Loss
- Market Analysis
- Sales Team Development
- Troubleshooting Expertise
- Verbal and Written Communication
- Training and Development
- Inventory Control
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Chipotle
01.2023 - Current
Apprentice
Chipotle
01.2022 - 12.2022
Service Leader
Chipotle
11.2018 - 12.2022
Kitchen Leader
Chipotle
12.2017 - 10.2018
Crew Member
Chipotle
10.2016 - 11.2017
Associate of Applied Science - Computer Information Systems
Morton College
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