Jose Ruiz
Bakersfield,CA
Summary
Hardworking Field Technician bringing 7+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Strong understanding of safety regulations, quality standards, and customer service. Effective in cross-functional communication, fostering teamwork, and ensuring
compliance.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Charter Communications, Spectrum
10.2018 - Current
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks..
- Operated hand tools and power equipment according to company safety procedures.
- Installed, upgraded, and replaced equipment, such as modems, routers, set-top boxes, and phone systems, by using testing and troubleshooting equipment and troubleshooting tools
- Conducted quality checks on installed services and equipment to ensure adherence to company standards and customer satisfaction
- Provide exceptional customer service by effectively communicating with customers, addressing their inquiries, explaining services, and resolving any concerns or complaints in a professional and courteous manner.
- Diagnose and resolve technical issues related to network connectivity, service outages, equipment malfunctions, and customer-reported problems.
Motor Transport Operator
Marine Corps
08.2021 - 05.2025
- Completed preventive maintenance and mechanical repairs on vehicles.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
Assistant Manager
Panda Express
04.2017 - 10.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier Team Lead
El Pollo Loco
01.2015 - 04.2017
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Mira Monte HS
Bakersfield, CA06.2016
Skills
Fluent in Spanish
Knowledge of safety regulations and protocols
Physical stamina and endurance for demanding manual labor
Effective communication and teamwork
Attention to detail and commitment to quality workmanship
Excellent problem-solving and decision-making skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Motor Transport Operator
Marine Corps
08.2021 - 05.2025
Field Service Technician
Charter Communications, Spectrum
10.2018 - Current
Assistant Manager
Panda Express
04.2017 - 10.2018
Cashier Team Lead
El Pollo Loco
01.2015 - 04.2017
Mira Monte HS