Jose Salas
El Paso
Summary
Dynamic Senior Supervisor with a proven track record in team leadership, conflict resolution, and resource management. Adept at enhancing employee performance through effective training and performance evaluations.
Overview
26
26
years of professional experience
Work History
Remote Senior Supervisor
Conduent
El Paso
07.2021 - Current
- Coordinated schedules and assignments for optimal resource allocation.
- Conducted performance reviews to evaluate employee contributions and growth.
- Trained new personnel on proper job functions and safety protocols.
- Provided leadership and guidance to a team of 50+ employees.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
- Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
- Resolved customer complaints swiftly and implemented necessary corrections.
- Served as technical lead for special projects, overseeing execution of services beyond standard operations.
- Managed disciplinary actions when necessary while maintaining fairness.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Developed performance standards and evaluated employee performance against those standards.
- Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Mailroom Senior Supervisor
Conduent
El Paso
10.1999 - 06.2021
- Supervised daily mailroom operations to ensure efficient workflow and organization.
- Coordinated incoming and outgoing mail distribution among departments and staff.
- Managed inventory of mailing supplies, including envelopes and shipping materials.
- Trained new employees on proper mail handling procedures and safety protocols.
- Implemented best practices for sorting and processing mail efficiently.
- Maintained records of incoming and outgoing shipments for tracking purposes.
- Communicated effectively with staff to address mail-related inquiries and issues.
- Oversaw maintenance of mailing equipment to ensure optimal performance and reliability.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Ensured compliance with safety regulations in the workplace while handling hazardous materials.
- Provided guidance to new employees regarding job roles and responsibilities in the mailroom environment.
- Scheduled regular maintenance activities for mailing equipment to ensure optimal performance levels.
- Developed procedures for sorting, distributing, delivering, and collecting mail throughout the organization.
- Created reports on operational performance metrics such as delivery times, cost savings initiatives.
- Implemented strategies designed to improve customer service levels within the organization's mailing system.
- Monitored and tracked incoming and outgoing packages and shipments, ensuring timely delivery of items.
- Updated departmental policies and procedures regularly to reflect changes in operations or regulations.
- Performed daily checks of equipment such as printers, copiers, scanners, postage machines, ensuring they are functioning properly.
- Resolved customer complaints related to mail services in a professional manner.
- Removed jams, assessed machine problems and performed basic maintenance tasks to promote continued usability.
- Trained staff on proper use of mailing systems including software programs used for tracking purposes.
- Responded quickly to emergency situations involving lost or damaged packages and mailings.
- Checked incoming mail for proper sorting and dissemination to correct personnel.
- Processed outgoing mail using appropriate postage meters or other methods per postal regulations.
- Addressed major machinery issues immediately by notifying professionals.
- Assigned duties to mailroom staff members according to their abilities and skillsets.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Computed balances, totals or commissions to support accounting team.
Education
Associate of Arts - Business Education
University of Phoenix
Tempe, AZ06-2016
Skills
- Resource allocation
- Performance evaluation
- Employee training
- Conflict resolution
- Customer service
- Team leadership
Languages
English
Professional
Spanish
Professional
Timeline
Remote Senior Supervisor
Conduent
07.2021 - Current
Mailroom Senior Supervisor
Conduent
10.1999 - 06.2021
Associate of Arts - Business Education
University of Phoenix