Jose Sanchez
Chicago,Illinois
Summary
A self-motivated and highly personable Certified Scrum Master, with over 20 years of experience in IT, capable of executing and delivering results in challenging, fast-paced work environment. Proficient at developing and nurturing relationships with coworkers, customers, and staff at all levels. Detail oriented and analytical professional who takes pride in creating solutions for either technical or non-technical personnel. Frequently recognized for outstanding performance and possess the ability to rapidly master new systems, processes and equipment. I am also fluent in Spanish.
Overview
25
25
years of professional experience
Work History
Project Manager
LaSalle Network/Northwestern University
03.2023 - 06.2023
- Review & understand statement of works and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars)
- Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and project workbook
- Responsible for leading a Project Kickoff meeting among technical engineers, Customer resources, Technical Support mgmt., Third Party resources (as needed) Responsible for effective communication with customer including change orders and delivery, on-site visits (as needed)
- Provide regular updates to Sr
- Project manager including standard project review meetings, Engage Finance/accounting and purchasing department personnel as needed for capex purchases and/or equipment
- Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution
- Ensure that any scope, schedule, cost or change of terms are handled in accordance with the stated change order procedures
- Retain responsibility for resolving all project related issues
- Attend weekly team review of all projects and statuses and utilization
- Raise any issues to management currently for escalation
- Prepare project reports as requested by Sr
- Project Manager and Program Director
- Keep accurate files and records of project status and activities via project workbook, Project Server and plan and change orders.
Project Manager
CVS Health
04.2022 - 03.2023
- Experience with both Agile and Waterfall methodologies Experience working on multiple projects at a time Build detail activity plans for development and release of the deliverables and align with the Regional Implementation Lead directions, execute activities, and ensure deadlines are met
- Responsible for end-to-end project delivery, resourcing, and profit center management
- Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities
- Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project
- Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands Pro-active in developing and implementing solutions that significantly mitigate risk
- Demonstrate Critical Thinking & Problem-Solving skills Demonstrates collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients Projects a credible lead image when strategically communicating and planning for change
- Fosters a productive relationship with executive level sponsors
- Communicates effectively with multiple multi-geographical, multi-functional groups Demonstrated inter-personal skills, conflict resolution, and negotiating skills
- Ensures open communication across project team members
Project Manager
Leidos/Department of Veterans Affairs
04.2021 - 04.2022
- Conducted all aspects project initiation, planning, execution, and closeout per industry standards Maintain a collaborative environment with key stakeholders(s)
- Participate in the development of project standards, procedures, and quality objectives
- Communicate assigned responsibilities to project members for developing artifacts and performing project activities
- Review project management activities with VA Management on a periodic basis
- Review project-planning activities with the Project Team on a periodic and event-driven basis
- Produce high quality technical documents (technical writing skills)
- Conduct formal project reviews with project sponsor at project completion and review all project products to confirm acceptance and satisfaction
- Conduct reviews with the Program Manager on a periodic basis
- Keep the Program Manager, Customer, and project team informed of the status of the project
- Develop and maintain detailed project plans, and Work Breakdown Structure (WBS) of the tasks required to execute the project
- Assisted with the decommissioning of all end-of-life equipment in Data Center.
Project Manager/Office Manager/ IT Coordinator
AIM Specialty Health
10.2020 - 04.2021
- Instituting protocols for the use of IT across departments and project Provide advice on the most suitable IT choices Act as link between end users and higher-level support Provide technical support or train for systems and network Collaborate with other professionals to maintain standards and functionality Coordinate with staff work from home initiative Assist in budgeting of IT expenses, including the purchase of new equipment and software when necessary
Business Analyst
Saint Catherine Hospital
01.2020 - 03.2020
- Worked with various stakeholders in Waterfall environment Created Business Analyst job description Held initial discovery meetings Reviewed project requirements from Quick Base Created Business justification document Created activation document Updated PMO SharePoint Worked with Director of PMO to present projects to be presented to CEO council Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business Defining business requirements and reporting them back to stakeholders
Infrastructure Project Manager
AIM Specialty Health
05.2015 - 09.2019
- Responsible for over 15+ active technical infrastructure projects throughout all phases of implementation
- Lead a team of 20 associates across multiple locations in new floor buildouts, site refreshes, and data center upgrades/migrations
- Applied Waterfall management methodologies, tools, techniques and best practices to help AIM meet its strategic goals
- Acted as a single point of contact between vendors and AIM for IT projects Oversee at a high level and kept track of a portfolio of 50-60 smaller scale projects within Network, Server, Storage and Desktop Support Teams
- Upgraded VMware Infrastructure from 5.5 to 6.5 using Agile/Scrum principles Managed Work @ Home infrastructure setting up to 650 used to be trained on remote environments
- Set up of testing environments Managed relationships with 3rd party vendors Represented IT department in all change management issues Ran daily Scrum/Agile meetings with IT staff members
Project Manager/Facilities Hardware Planner
Apex Corporation/Capital One
07.2014 - 05.2015
- Participated in daily Scrum/Kanban meetings for upcoming projects
- Contributes to data center standards development and enforcement
- Acts as team lead for escalation of issues
- Contributes to operational improvements in performance
- Coordinates activities with customer IT and user departments to ensure the integrity of the environments.
Application Server Support Analyst
United Airlines
03.2014 - 07.2014
- Perform system administration tasks for Solaris, Linux, HP-UX, AIX, and all Windows environments
- Provided day to day operational support using HP monitoring tools; OpenView, Business Service Management (BSM) and SiteScope
- Proactively monitoring system resources and services
- Recycling systems and or services to restore functionality
- All incidents were assessed, triaged or escalated to provide swift resolution and in accordance with United's SLAs
- Provide support for monthly patching of Windows environment using HP Server Automation tool (HPSA)
Data Center Manager
Bank of America
04.1998 - 02.2014
- Worked with Senior Management and other lines of business on various projects Managed the day-to-day activities of data center, server placements and all infrastructure and hardware associated with the data center Created “Best Practice Training” procedures for all incoming hardware installs Worked hand in hand with various lines of businesses to determine their needs and requirements for data center
- Perform Level 1 remote hands-on assistance for clients on their equipment
- Familiarity with Data Center power, cooling, cabling, as well as other Infrastructure issues Ensured the work was completed in accordance with the regulations of data protection
Education
Associate of Applied Science - Electrical Engineering
DeVry University
Downers Grove, IL1995
Skills
- MS Office 365 (Visio, Word, Excel, Project, and PowerPoint)
- LOTUS Notes 85
- PC Anywhere
- Virtual PC
- Symantec Anti-Virus
- Nlyte
- Maximo
- JIRA
- Solaris Oracle VDI
- EMC Legato Back-Up software
- Big Board
- BMC Remedy
- ServiceNow
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
LaSalle Network/Northwestern University
03.2023 - 06.2023
Project Manager
CVS Health
04.2022 - 03.2023
Project Manager
Leidos/Department of Veterans Affairs
04.2021 - 04.2022
Project Manager/Office Manager/ IT Coordinator
AIM Specialty Health
10.2020 - 04.2021
Business Analyst
Saint Catherine Hospital
01.2020 - 03.2020
Infrastructure Project Manager
AIM Specialty Health
05.2015 - 09.2019
Project Manager/Facilities Hardware Planner
Apex Corporation/Capital One
07.2014 - 05.2015
Application Server Support Analyst
United Airlines
03.2014 - 07.2014
Data Center Manager
Bank of America
04.1998 - 02.2014
Associate of Applied Science - Electrical Engineering
DeVry University
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