JOSE SANTIAGO RIVERA
Surprise,United States
Summary
Dynamic and self-motivated professional with strong communication and leadership skills, honed through experiences at Ottawa University. Proven ability to deliver exceptional customer service and foster teamwork, while effectively managing time in high-pressure environments. Committed to excellence, demonstrated through competitive athletics and impactful volunteer work during Hurricane Harvey.
Overview
4
4
years of professional experience
Work History
Work Study
Ottawa University Student Affairs
09.2025 - Current
- Serve at the front desk of Scholars Hall, assisting residential students with various needs and ensuring the safety and order of the building.
- Responsibilities include verifying resident and visitor identification, issuing visitor passes for overnight guests, maintaining accurate log records, and providing customer service to students who are locked out of their rooms or need general assistance.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Delivered fast and friendly service to handle questions and service complaints.
Men’s Basketball Athlete
Ottawa University - Arizona
08.2021 - Current
- Competed at the collegiate level while balancing academics and athletics.
- Developed leadership, discipline, and teamwork through rigorous training and competition.
- Participated in competitions and tournaments at various levels of play.
- Maintained healthy diet and lifestyle to optimize athletic performance.
- Fostered positive relationships with teammates, coaches, trainers, and other support staff.
- Interacted with other athletes, sports officials and competitors with high-level integrity and solid sportsmanship.
Mail Processing & Delivery Assistant (Seasonal)
USPS (Contractor)
05.2025 - 08.2025
- Assisted with sorting, organizing, and delivering mail and packages.
- Maintained accuracy and timeliness in handling sensitive and high-volume shipments.
- Drove light truck delivery vehicle to make local stops along pre-planned route.
Education
Bachelor of Arts - Psychology
Ottawa University Arizona
Surprise, AZ05.2026
Skills
- Strong communication
- Customer service
- Self-motivated
- Time management
- Teamwork and collaboration
- Leadership
- Competitive
- Flexible and adaptable
- Multitasking
- Friendly, positive attitude
ATHLETICS
Men’s Basketball Athlete, Ottawa University - Arizona (08/2021 – Present). Competed at the collegiate level while balancing academics and athletics. Developed leadership, discipline, and teamwork through rigorous training and competition.
Languages
Spanish
Native or Bilingual
Timeline
Work Study
Ottawa University Student Affairs
09.2025 - Current
Mail Processing & Delivery Assistant (Seasonal)
USPS (Contractor)
05.2025 - 08.2025
Men’s Basketball Athlete
Ottawa University - Arizona
08.2021 - Current
Bachelor of Arts - Psychology
Ottawa University Arizona