Jose Santillan
Salinas,CA
Summary
Seeking profession as an agricultural inspector and biologist. Currently, a parts counter professional for the past 10 years. Hoping to bring the skills acquired to my new career. I am skilled in customer service, vendor relationships, problem-solving and decision-making, team collaboration, and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Parts Counter Professional
Edwards Truck Center Inc.
08.2016 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Assisted in training new hires in the areas of inventory, invoices, parts systems, and customer service.
Parts Counter Sales Person
Commercial Truck Company
05.2014 - 08.2016
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Education
Bachelor of Arts - Environmental Science
California State University - Monterey Bay
Seaside, CA05.2022
No Degree - Environmental Science
Monterey Peninsula College
Monterey, CA08.2019
No Degree - Environmental Science
Hartnell College
Salinas, CA05.2016
Skills
- Goal Setting
- Invoice Processing
- Ordering parts
- Workplace Safety
- Staff Training
- Inventory Auditing
- Coordinating paperwork
- Customer Service
- Problem-solving skills
- Clean Driving Record
- Email Communication
- Training and coaching
- Social Media Marketing
- Product Research
- Data Entry
- Law interpretation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Counter Professional
Edwards Truck Center Inc.
08.2016 - Current
Parts Counter Sales Person
Commercial Truck Company
05.2014 - 08.2016
Bachelor of Arts - Environmental Science
California State University - Monterey Bay
No Degree - Environmental Science
Monterey Peninsula College
No Degree - Environmental Science
Hartnell College