Angela Segarra
El Paso,TX
Summary
Customer service specialist skilled in bilingual communication and data management. Committed to improving customer experiences through accurate service processing and proactive problem resolution, fostering lasting relationships and positive outcomes.
Overview
18
18
years of professional experience
Work History
Am Home Pas
03.2026 - Current
- Medical records, filing, assisting HR, provider trainings and orientations, assisting receptionist, insurance verifications, weekly hospital verifications.
San Lorenzo Adult Provider Services and Pediatrics
08.2024 - 12.2024
- Answer calls, Insurance Verification, update clients and provider files, look for potential providers.
Five Below
03.2020 - 12.2021
- Sales, customer service, stocking merchandise, and maintaining a clean environment.
SALES REP/MANAGER
Metro PCS
06.2014 - 12.2019
- Led sales team to achieve monthly targets and drive revenue growth.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Sales, upgrade and downgrade service, Processed cash transactions with 100% accuracy to ensure smooth financial operations. Completed bank drop deposits daily, Oversaw customer payment processing to uphold financial record accuracy, and Delivered technical support to customers, resolving issues to enhance customer satisfaction.
CUSTOMER SERVICE REP
Alorica
06.2010 - 09.2013
- Managed customer accounts, processed payments, and facilitated service upgrades and downgrades for AT&T U-verse while delivering technical support.
- Resolved customer complaints with effective problem-solving techniques.
- Assisted customers with inquiries regarding products and services.
- Maintained accurate records of customer interactions in CRM systems.
MA EXTERNSHIP
Physician Health Care Associates
08.2008 - 10.2008
- Conducted patient history interviews, recorded vital signs, scheduled appointments, managed multiple phone lines, performed data entry, filed documents, and conducted urinalysis tests.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business Management -
DeVry University
Remote08-2026
Medical Billing and Coding -
DeVry University
Remote09-2024
Medical Assistant -
Anamarc Educational Institute
El Paso, TX10-2008
Skills
- EMR knowledge
- Patient care coordination
- Data Entry
- Appointment scheduling
- Telephone Etiquette
- Customer Service
- Microsoft Word
- Typing speed: 50 WPM
- Bilingual English/Spanish
- Detail-Oriented
- Organized
- Quick adaptability
Timeline
Am Home Pas
03.2026 - Current
San Lorenzo Adult Provider Services and Pediatrics
08.2024 - 12.2024
Five Below
03.2020 - 12.2021
SALES REP/MANAGER
Metro PCS
06.2014 - 12.2019
CUSTOMER SERVICE REP
Alorica
06.2010 - 09.2013
MA EXTERNSHIP
Physician Health Care Associates
08.2008 - 10.2008
Business Management -
DeVry University
Medical Billing and Coding -
DeVry University
Medical Assistant -
Anamarc Educational Institute