America Vazquez
Summary
Experienced administrative professional prepared for this role with strong background in office, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Williamsbridge Nursing Home
02.2023 - 11.2024
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed messages
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Point of contact for internal and external clients
- Managed daily office operations, ensuring smooth communication between departments.
- Coordinated scheduling for staff meetings, enhancing team collaboration and efficiency.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Supported administrative functions by preparing reports and documentation for management review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
HHA
Life Care Advantage
03.2016 - 04.2023
- Assisted patients with multiple chronic diagnoses, including COPD, asthma and dementia
- Supported patients with customized patient teaching tools
- Ensured efficacy of treatments through monitoring of treatment regimens
- Trained clients on independent living skills
- Frequently commended for maintaining the safety, respect, and dignity of clients
- Documented vital statistics and behaviors daily
- Followed doctor's orders for home treatment plans and administered medications
- Cleaned homes, ran errands, and attended doctor's appointments with clients
- Monitored vitals and noted any behavioral changes or new symptoms
- Helped clients maintain independent living with personal care assistance
- Bathed and groomed geriatric home-bound geriatric patients.
- Worked with doctors and nursing staff to ensure total care plan was implemented and followed.
- Managed schedules and drove clients to appointments.
- Provided compassionate personal care to clients, enhancing overall well-being and comfort.
- Assisted with daily living activities, promoting independence and dignity for each client.
- Monitored vital signs and reported changes to healthcare teams, ensuring prompt medical attention when needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Customer service
St Vincent's Hospital
06.2013 - 02.2015
- Answered incoming calls to assist members with inquires
- Resolved customer relationship issues via phone, email or mail
- Advised customers on company's policies
- Utilized computer system to handle high call volumes
- Managed and responded to telephone inquiries or written correspondences from members and providers by utilizing current reference materials
- Addressed and processed medical service requests and telephone inquiries while strictly maintaining adherence to confidentiality agreements
- Check patients eligibility and plan type
Sales associate
Macy's
05.2007 - 09.2008
- Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards and store policies
- Effectively handled all customer requests, ensuring professional and prompt customer service
- Maintained accurate and attractive merchandise displays, ensuring
- Strategic placement of products in order to maximize purchases
- Assisted team members when necessary in organizing inventory room, labeling products, unloading merchandise, and cleaning up
Office clerk
Mount Sinai Hospital
02.2004 - 03.2006
- Welcomed and check in patients in a professional manner
- Scheduled and confirmed appointments via phone and email
- Answered questions and provided assistance in person, over the phone, and through email
- Distributed forms to patients and verified that required fields were completed properly
- Collected and processed patient's co-pays
- Maintained digital and physical patient records
- Coordinated with local hospitals to schedule in-patient and out-patient procedures
- Data entry
- Alpha and numeric filing
- Scanning
Office clerk
Metropolitan Hospital
04.2001 - 01.2003
- Advised patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Processed, labeled and organized diagnostic images to match with patient records
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Successfully scheduled patient appointments and placed
- Reminder calls to deliver exceptional customer experience
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Supported providers in outpatient medical office through coordinating all administrative operations
- Completed skilled administrative work to support all office staff and operational requirements
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Coordinated front office duties, including customer service, patient scheduling and billing
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Organized paperwork such as charts and reports for office and patient needs
- Frequently double checked patient histories and current information while scheduling follow-ups and other appointments
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Organized patient files
- Received, addressed and routed incoming and outgoing communication via telephone and email
Education
High School -
L.D Brandeis HS
06.2000
Skills
- Proficient in bilingual communication
- Customer support proficiency
- Effective communication
- Advanced reading analysis
- Time management expertise
- Strong organizational skills
- Experienced with key office tools
- Experienced in software utilization
- Analytical thinking
- Strong attention to detail
Languages
English
Spanish
Timeline
Administrative Assistant
Williamsbridge Nursing Home
02.2023 - 11.2024
HHA
Life Care Advantage
03.2016 - 04.2023
Customer service
St Vincent's Hospital
06.2013 - 02.2015
Sales associate
Macy's
05.2007 - 09.2008
Office clerk
Mount Sinai Hospital
02.2004 - 03.2006
Office clerk
Metropolitan Hospital
04.2001 - 01.2003
High School -
L.D Brandeis HS
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