Jose Sena
Kyle,TX
Summary
Adept at driving operational excellence, I enhanced customer satisfaction significantly at Astound Broadband through expert equipment installations and exceptional problem-solving abilities. My proactive approach in training peers and mastering new technologies showcases my adaptability and commitment to quality. Specializing in telecommunications and customer service, I consistently exceed project goals with precision and efficiency.
Overview
14
14
years of professional experience
Work History
Enterprise Installation Technician
Astound Broadband
10.2010 - Current
- Complete all enterprise installations on time via the NI2 calendar.
- Perform site surveys to determine a fiber path through various building types and decipher if contract labor is required or if the in house team can handle it.
- Keeping a good inventory of all installation equipment needed for the day and a good running stock of daily used supplies.
- Label, install fiber/copper cross connects at HUBs, GPON cabinets sub cabinets, colocations and data centers.
- Scope and wet clean all fiber connections before connecting fiber connections.
- Providing OTDR shot, port verifications for the outside plant engineers.
- Install HUB equipment and power via D/C which includes: Ciena 6500, Ciena 5170, Ciena 8110, Ciena 5164, Juniper 4200, Juniper 4550, Calix E7/Calix E9 shelves cards and optics.
- Install customer premises equipment which includes: Ciena 6500, Ciena 8114, Ciena 3928, Ciena 3924, Meraki switches, Meraki wireless access points, Connected IO, Calix ONTs, Calix router, EERO, EVG, EBT, Polycom phones.
- Work with the engineering departments to complete special projects outside of the normal Enterprise workload.
- Being in a 24/7 on-call rotation with responsibilities of running all trouble call tickets before and after hours. Completing any installs or testing that would cause down time before and after hours. Support the splicers during a fiber outage by doing OTDR shots, real-time, VFL and working with the outside plant engineers.
- Test equipment I work with:
- VEEX 300s for OTDR, real-time, PRI testing, BERT testing, RFC testing, 1G copper or optical throughput testing and. 10G optical throughput testing.
- Summitomo TYPE -Q101-VS : splicer
- Fiber Microscope SC type
- Trilithic 368 and 860: Coax meter
- Sidekick Tempo: phone line tester
- F2H FHP2 series: Fiber PON meter
- OrienTek TFI-40: traffic identifier and red-light source
- Responsible for the logistics of the Enterprise equipment and supplies.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
- Customized installation plans to meet specific client needs, facilitating smooth transition to new systems.
Education
Certificate - Telecommunications
National Center For Technology Innovation
OnlineSkills
Time management
Multi tasking
Project management
Problem solving
Adaptability
Attention to detail
Collaboration
Leadership
Flexibility
Organization
Customer service
Active listening
Cable management
Work inspection
Installation planning
Issue resolution
Hardware assembly
Telecommunications
Basic carpentry
Maintenance and repair
Assembly and installation
Blue print interpretation
Professionalism
Quality assurance
Timeline
Enterprise Installation Technician
Astound Broadband
10.2010 - Current
Certificate - Telecommunications
National Center For Technology Innovation
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