JOSE SIFRE
CENTENNIAL,CO
Summary
The goal is to work in a company that will perform professionally and establishes a long-term career. Work for the growth of the company, as a team player and perform all assigned functions.
Overview
29
29
years of professional experience
1
1
Language
Work History
Customer Financial Services Representative
CHARLES SCHWAB
01.2023 - Current
- Tech support online banking, password reset, username creations, reconciling online usernames, website support, customer service, finance advice, transaction ACH request, money link, transfer funds, and customer account s maintenance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Offered competitive commercial banking solutions and retail financing options.
- Management of over 50 customer calls per day.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Conducted research to answer questions and handle issues using multiple systems and resources
- Discussed financial options with clients and provided informed suggestions
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
- Offered competitive commercial banking solutions and retail financing options
SPECIAL LOANS DEPARTMENT -QUALITY ASSURANCE
COMPUTERSHARE
01.2012 - 01.2022
- Quality assurance,calibrations, business control, escrow analysis, CITS verifications, appraisal reviews, data entry, modifications, assumptions, loan processing, open-to-close loans process, lock desk price adjustment and analysis, customer support, and special projects assigned by management.
- Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.
- Recorded findings of the inspection process, collaborating with thequality team to implement corrective actions.
- Administered 15 internal quality audits and assessed results to inform corrective action measures
QUALITY ASSURANCE LOAN SPECIALIST
JP MORGAN CHASE
02.2006 - 05.2012
- Review and maintenance of loans loan documents and input of findings into many software systems Daily input and interpretation of mortgage servicing data
- Loan maintenance in systems before/during/after activation to include telephone numbers, mailing and property addresses, some elementary loan data such as interest rates, origination dates, maturity dates Data and loan research, document verification and exception report resolution as directed
- Processing and maintenance surrounding special loan products as needed
- HELOC manual billings
- Appraisals reviews, loan processing .
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Assurance Control Trainer/Loan Processor and Underwriter
Citigroup Inc
08.1994 - 02.2006
- Loan quality reviews, coaching, trainer, customer services, data entry , loan processing, lock price adjustments, appraisal reviews quality control, business analyst and business control, monitor calls and quality
- Modifications, underwriter, customer support, online banking support, personal banker, fraud control prevention, claims reviews.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Trained other workers in inspection and testing procedures.
Education
BBA - ADMINISTRATION, MANAGEMENT AND FINANCE MINOR, COMPUTER INFORMATION SYSTEMS
Inter American University of Puerto Rico San German
San German, PR06.1994
Skills
- SQL, Nice quality assurance Fiserv, Sagent, Microsoft Office, Microsoft Works, PowerPoint, windows professional, windows XP, windows vista, outlook express, access, excel, Mas 90, internet Sources, intranet companies' sites Fraud Guard, LP, DU, AML, USPS address location, File Net, FHA connection, VA portal, Flood certification requester, port Documents attachment, compass, vertex, as400, citric Multitask, Fax, copy machines, phones, and document scanner Global-View, reports, SharePoint, Reports, Management schedules, OES, Sentinel, Fraud Guard Open and Close program called Pilot Teams, Webex, remote systems, viewpoint, client central, sales force, blue zone, Loan pilot
- Assumptions, Underwriter, Loan Processor, Mortgage License, Customer Service, Sales, Banking,computers programs, marketing, trainer, speaking Spanish, Italian, solving complex problems, office environment Pricing review and update
- Compliance requirements
- Statement Reconciliation
- Virtual market understanding
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of any special projects including loan processing , lock price desk, appraisaL evaluations, modification, tested UAT environment, assumptions department from beginning to end.
Languages
Spanish
Native or Bilingual
Timeline
Customer Financial Services Representative
CHARLES SCHWAB
01.2023 - Current
SPECIAL LOANS DEPARTMENT -QUALITY ASSURANCE
COMPUTERSHARE
01.2012 - 01.2022
QUALITY ASSURANCE LOAN SPECIALIST
JP MORGAN CHASE
02.2006 - 05.2012
Quality Assurance Control Trainer/Loan Processor and Underwriter
Citigroup Inc
08.1994 - 02.2006
BBA - ADMINISTRATION, MANAGEMENT AND FINANCE MINOR, COMPUTER INFORMATION SYSTEMS
Inter American University of Puerto Rico San German
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