Jose Soria Miramontes
El Paso
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Overview
13
13
years of professional experience
Work History
Customer Experience Analyst
Teleperformance USA
01.2023 - Current
- Reduced response time to customer inquiries by implementing efficient workflow processes.
- Conducted root cause analysis on recurring issues, driving proactive solutions that reduced future occurrences.
- Championed internal initiatives aimed at enhancing employee engagement and motivation within the Customer Experience team.
- Implemented ongoing follow-up procedures with customers post-resolution, confirming long-term satisfaction while maintaining open lines of communication for future needs.
Overnight Team Lead
Walmart
02.2013 - 10.2022
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
Education
No Degree - Studying BS in Computer Science
El Paso Community College
El Paso, TXSkills
- Customer service
- Time management
- Decision-making
- Task delegation
- Goal setting
- Staff management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Experience Analyst
Teleperformance USA
01.2023 - Current
Overnight Team Lead
Walmart
02.2013 - 10.2022
No Degree - Studying BS in Computer Science
El Paso Community College
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