Jose Stanzione
Miami,FL
Summary
Bilingual and confident hospitality professional with extensive experience in both customer service and the finance department. Skilled at delivering exceptional service to high-end clientele while creating personalized, memorable experiences. Experienced in managing VIP client needs with discretion, anticipating preferences, and ensuring seamless service. Committed to professionalism and building lasting guest relationships in both restaurant and private settings.
Overview
10
10
years of professional experience
Work History
VIP Butler
The One Hotel
Miami Beach, FL
01.2025 - Current
- Managed and trained a team of 30 salespeople with their brokers.
- Managed weekly payroll, calculating incentives, bonuses and commissions.
- Personally sold and processed between 20-40 cars a month following post-sale procedures and their license plate transfers.
- Reviewed documentation and identified financial discrepancies where applicable.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Finance Manager
Mapa Broker
Miami, FL
10.2023 - 01.2025
- Managed and trained a team of 30 salespeople with their brokers.
- Managed weekly payroll, calculating incentives, bonuses and commissions.
- Personally sold and processed between 20-40 cars a month following post-sale procedures and their license plate transfers.
- Reviewed documentation and identified financial discrepancies where applicable.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Concierge
Loews Hotels & Co
Miami Beach, FL
12.2022 - 10.2023
- Facilitated visitor requests for dining, transportation and tourist attractions by explaining their different options.
- Personally developed a concierge commission program where more than 15 restaurants agreed to pay my team a fee per guest by placing them reservations.
- Adapted to the guest needs depending on their taste, budget, and personality to provide the best recommendations.
- Worked closely with guests, some VIP or celebrities, with high degree of respect for privacy. Providing them access to exclusive sites without reservations required.
Front Office Supervisor
Loews Miami Beach Hotel
Miami Beach, FL
05.2022 - 12.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Brought $15,000 to the hotel by upgrading guests to suites in a monthly basis for 3 consecutive months.
Server
Da Silva Steakhouse
Doral, FL
01.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Novecento
Doral, FL
07.2018 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Benjamin Moore & Co. Inc.
Miramar, Florida
05.2017 - 07.2018
- Brought in over $55,000 per month in sales by leveraging effective promotional, sales and customer service strategies.
- Handled all aspects of business, including accounting, purchasing, and web design.
Salesperson
Hi Tech Auto Parts
North Miami, Florida
01.2015 - 05.2017
- Answered incoming calls providing information about products, services, store hours, policies, and promotions.
Education
High School Diploma -
The Sagemont School
Weston, FLAssociate of Science - Architecture Design And Construction Technology
Miami Dade College
Miami, FL12.2022
Skills
- Verbal and written communication
- Courteous, helpful, and committed team player
- Confident and friendly personality
- Coaching and training
- Committed to excellence
- Marketing
- Negotiation
- Luxury sales experience
Timeline
VIP Butler
The One Hotel
01.2025 - Current
Finance Manager
Mapa Broker
10.2023 - 01.2025
Concierge
Loews Hotels & Co
12.2022 - 10.2023
Front Office Supervisor
Loews Miami Beach Hotel
05.2022 - 12.2022
Server
Da Silva Steakhouse
01.2020 - 05.2022
Server
Novecento
07.2018 - 11.2020
Assistant Manager
Benjamin Moore & Co. Inc.
05.2017 - 07.2018
Salesperson
Hi Tech Auto Parts
01.2015 - 05.2017
High School Diploma -
The Sagemont School
Associate of Science - Architecture Design And Construction Technology
Miami Dade College