JOSE STONEWALL
Chicago,IL
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, enhancing customer satisfaction through meticulous route planning and timely deliveries. Excelled in leadership roles at Enterprise Rent-A-Car, boosting team productivity through effective problem-solving and collaboration. Skilled in GPS navigation and customer service, consistently achieving high performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cook
AMC Dine in Theater
08.2023 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Supervisor
Enterprise Rent-A-Car
09.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Bank Teller
US Banking Services
11.2020 - 03.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor Of Business Administration - Business Administration
University of Missouri - Columbia
Columbia, MOGary Comer College Prep
Chicago, IL06.2013
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Time management skills
- Loading and unloading
- Safe Driving
Timeline
Delivery Driver
Amazon
06.2024 - Current
Cook
AMC Dine in Theater
08.2023 - 05.2024
Supervisor
Enterprise Rent-A-Car
09.2021 - 05.2022
Bank Teller
US Banking Services
11.2020 - 03.2021
Bachelor Of Business Administration - Business Administration
University of Missouri - Columbia
Gary Comer College Prep