Jose T Lemus Gonzalez
San Jose,CA
Summary
Dynamic sales and customer service professional with a proven track record in communication and negotiation. Committed to delivering exceptional customer experiences by leveraging in-depth product knowledge to create tailored solutions that enhance loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring teams while fostering strong relationships across all organizational levels. Adept at navigating high-pressure situations to ensure satisfaction for a diverse clientele.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online Product Specialist/ FI Manager
DDGD Capitol Kia, San Jose
04.2021 - Current
- Customer Engagement: Engage with prospective car buyers through various online channels, providing exceptional service and information about our vehicle inventory.
- Product Knowledge: Develop a deep understanding of the vehicles in our inventory, including their features, benefits, and specifications, to effectively communicate their value to potential buyers.
- Sales and Negotiation: Assist customers in the sales process, answering questions, addressing concerns, and negotiating terms to facilitate successful transactions.
- Documentation and Transactions: Facilitate the necessary paperwork and documentation for vehicle purchases, ensuring a smooth and efficient buying process.
Barista
Starbucks Coffee, San Jose
09.2019 - 07.2021
- Served more than 80 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance.
- Created a warm and welcoming atmosphere, promptly greeting customers and addressing needs.
- Cleaned and sanitized work areas, utensils, and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
Supervisor & Party Host
Rockin’ Jump, San Jose
12.2017 - 05.2019
- Managed employees breaks and lunches
- Educated customers about upcoming promotions, changing procedures, and available items.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- In charge of birthday parties and various group events.
Education
HS Diploma -
Andrew Hill High School
San Jose05.2019
Certificate - Emergency Medical Technician
MISSION COLLEGE
Santa Clara 05-2025
Skills
- Communication
- Time Management
- Adaptability
- Emotional intelligence
- Word docs & Spreadsheets
- Customer Service
- Computer Literate
- Product demonstrations
- Sales expertise
Certification
Mission College, Santa Clara – EMT CERTIFICATION
LANGUAGES
English & Spanish
Timeline
Online Product Specialist/ FI Manager
DDGD Capitol Kia, San Jose
04.2021 - Current
Barista
Starbucks Coffee, San Jose
09.2019 - 07.2021
Supervisor & Party Host
Rockin’ Jump, San Jose
12.2017 - 05.2019
HS Diploma -
Andrew Hill High School
Certificate - Emergency Medical Technician
MISSION COLLEGE
AWARDS
Rookie of the Year Product specialist 2021–2022, Online Product Specialist of the Year 2022–2023, Online product Specialist of the year 2023–2024, Super Star of the Year 2023-2024