JOHANNA UEK

• Collaborated with the brand partner to design unique online experiences, enhancing the digital commerce transition.
• Created and designed email campaigns and newsletters to drive online client engagement and sales growth.
• Developed cohesive link between online and in-store shopping, fostering camaraderie and boosting customer satisfaction.
• Established loyal client business for Brand Partner by forming professional online relationships.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Provided customer service support to answer inquiries about product features, pricing, and availability.
• Suggested specific products to meet customer needs.
• Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
• Engaged with key clients to gather feedback and foster strong relationships.
• Provided technical support to customers experiencing difficulties with products or services.
• Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Monitored and reported on product inventory levels, ensuring adequate supply for demand.

• Cultivated long-term client relationships, exceeding annual targets and generating referrals.
• Expanded VIP clientele through hosting exclusive events and luncheons.
• Managed skincare regimens to enhance customer loyalty and drive sales growth.
• Delivered tailored product recommendations to facilitate informed client decision-making.
• Educated clients on effective skincare routines and makeup application techniques.
• Processed transactions efficiently, ensuring accuracy with point-of-sale systems.
• Addressed customer inquiries, providing comprehensive product knowledge and exceptional service.
• Collaborated with cross-functional teams to achieve shared objectives.

• Developed personalized skin treatments and at-home regimens to achieve optimal results.
• Executed facial treatments targeting signs of aging while enhancing overall skin health.
• Educated clients on effective skincare routines and product applications for improved outcomes.
• Maintained spa cleanliness and appearance, adhering to rigorous sanitation standards.
• Administered various facial treatments using high-quality products, ensuring client satisfaction.
• Pursued ongoing education to stay updated on industry trends and advanced skincare techniques.

• Developed promotional strategies to elevate Sisley brand visibility.
• Fostered inter-store relationships to enhance collaboration and sales performance.
• Facilitated store and departmental meetings to align objectives and share best practices.
• Exceeded sales goals consistently through strategic initiatives.
• Conducted product demonstrations to increase customer engagement and drive sales.

• Achieved over $1 million in annual sales for Estee Lauder at Neiman Marcus Downtown, setting a performance standard.

Exceeded yearly sales targets as Chanel Business Manager for three consecutive years.

• Managed daily operations of cosmetics counter, ensuring optimal product organization and availability.
• Coordinated promotional events to boost brand visibility and engage customers.
• Provided personalized product recommendations to enhance customer satisfaction.
• Conducted regular inventory checks to maintain stock levels and ensure timely replenishment.
• Resolved customer inquiries and complaints to promote positive shopping experiences.
• Organized product launch events and seasonal training meetings to educate staff on new offerings.