SAMANTHA MURRAY
San Jose,CA
Summary
Customer-focused automotive professional with over 4 years of dealership experience and a proven background in sales, customer satisfaction, and relationship management. Skilled in identifying customer needs, resolving concerns, and recommending products and services. Strong communication, organizational, and problem-solving abilities with a commitment to delivering exceptional customer experiences.
Overview
11
11
years of post-secondary education
7
7
years of professional experience
Work History
Online Product Specialist
Capitol Ford
SAN JOSE, 95123
02.2024 - Current
- Responded to customer leads promptly to enhance engagement and drive conversions.
- Managed customer relationships through regular communication and support.
- Addressed customer objections to facilitate sales and improve engagement.
- Consultative selling and upselling
- Product and service recommendation
- Executed day-to-day duties with accuracy and efficiency to support overall operations.
- Scheduled and confirmed appointments to ensure efficient operations.
- Leveraged email, phone, and text for streamlined customer communication and relationship building.
Product Specialist
Capitol Ford
SAN JOSE, 95123
10.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer questions with clear, professional support.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CERTIFIED VERIZON ADVISOR
BEST BUY
SAN JOSE, CA
08.2021 - 10.2022
- Consistently meet and exceed monthly sales quotas as a top performer of the store.
- Resolved customer issues promptly, met deadlines and goals and multitasked.
- Drove positive outcomes for key sales indicators, contributing to revenue growth in department and store.
- Educated Customers on product and service offerings.
- Resolved complex customer issues and complaints, improving overall customer satisfaction.
- Ability to drive resolution, meet deadlines and goals and multitask.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
SALES ADVISOR
BEST BUY
SAN JOSE, CA
11.2019 - 08.2021
- Helped customers select products that best fit their personal needs.
- Help drive a positive customer experience in sales.
- Offered exceptional customer service to differentiate and promote the company.
- Educated customers on product and service offerings.
- Built relationships with customers to increase likelihood of repeat business.
- Worked closely with customer service to solve all customer issues.
- Assisted in setting up the store for holiday promotions and other special events.
Education
Business Administration And Management
De Anza College
Cupertino, CA 09.2019 - 10.2026
High School Diploma -
HERITAGE HIGH SCHOOL
Brentwood, CA 07.2015 - 01.2019
Skills
SKILLS
- Customer Relationship Management
- Automotive Product Knowledge
- Customer Needs Assessment
- Consultative Selling & Upselling
- Appointment Scheduling & Coordination
- Conflict Resolution & Problem-Solving
- Customer Retention & Satisfaction
- Time Management & Multitasking
- Professional Communication
- Team Collaboration
Timeline
Online Product Specialist
Capitol Ford
02.2024 - Current
Product Specialist
Capitol Ford
10.2022 - 02.2024
CERTIFIED VERIZON ADVISOR
BEST BUY
08.2021 - 10.2022
SALES ADVISOR
BEST BUY
11.2019 - 08.2021
Business Administration And Management
De Anza College
09.2019 - 10.2026
High School Diploma -
HERITAGE HIGH SCHOOL
07.2015 - 01.2019