Jose Torres
Rialto,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Centro Botanico San Jose
06.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed over 50 customers calls per day and increased sales by 10%.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA06.2013
Skills
- Supplier Audits
- Technical Proficiency
- Hiring and Training
- Retail Operations Management
- Financial Management
- Customer Service and Satisfaction
- Merchandising
- Team Motivation
- Cash Deposits and Receipts
- Customer Relationship Management
- Resident Satisfaction
- Product and Service Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Centro Botanico San Jose
06.2013 - Current
High School Diploma -
Wilmer Amina Carter High School
Similar Profiles
Tracy TomlinTracy Tomlin
Sales Manager at Visit San Jose/Team San JoseSales Manager at Visit San Jose/Team San Jose
Ella Cashman-DiBiaseElla Cashman-DiBiase
Bartender at San Jose Bar And Grill Downtown San JoseBartender at San Jose Bar And Grill Downtown San Jose
Joshua SantamariaJoshua Santamaria
Volunteer - Student Teacher at Centro De Educacion Basica - Jose Vicente CaceresVolunteer - Student Teacher at Centro De Educacion Basica - Jose Vicente Caceres