Casey Rickert
Addison,TX
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Proactive and meticulous Assistant Manager with over 2 years of experience in restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Magic Time Machine
Dallas, TX
08.2021 - 11.2022
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to align the department with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability by an annual 30%.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reviewed sales and gross profit report to assess company efficiency.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored security to protect employees, customers and property.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement by more than 70%.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Defined clear targets and objectives and communicated to other team members.
Back Office Assistant
The Magic Time Machine
Dallas, TX
08.2015 - 11.2021
- Managed day-to-day department operations with effective workflow coordination.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Restocked supplies and submitted daily purchase orders to maintain stock levels.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed and maintained a file system covering expenses, reports, and support documentation.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Responded to inquiries from callers seeking information.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted with facility scheduling and customer service.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Analyzed and reported on operational data to identify trends and issues.
- Screened visitors to maintain safety and security.
Education
No Degree - Small Business Management
El Centro College
Dallas, TX05.2026
High School Diploma -
Mabank High School
Mabank, TX06.2012
Skills
- Google Drive
- Customer Relations
- Project Management
- Business Development Understanding
- Time Management
- Staff Management
- Business Administration
- Staff Development
- Business Planning
- Financial Management
- Orientating and Training
- Recruiting and Interviewing
- Employee Performance Evaluations
- Team Motivation
- Money Handling
- Policy Administration
- Reviewing Performance
- Executive Calendars
- Product and Service Knowledge
- Microsoft Office Expertise
- Performance Tracking and Evaluations
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Adobe Creative Suite
- Operational Efficiency and Safety
- Contract Management
- Retail Operations Management
- Transaction Monitoring
- Directing Team Members
- Shift Coverage
- Sales Reporting
- Accounts Payable and Accounts Receivable
- Scheduling and Coordinating
- High-Volume Dining
- Overseeing Employees
- Social Perceptiveness
- Payroll Preparation
- Technical Proficiency
- Cash Deposits and Receipts
- Supplier Liaison
- Administration and Reporting
- Monetary Transactions
- Shrink Minimization
- Vendor Negotiations
- Supplier Audits
- Operational Excellence
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Training
- Consulting
- Reporting
Timeline
Assistant Manager
The Magic Time Machine
08.2021 - 11.2022
Back Office Assistant
The Magic Time Machine
08.2015 - 11.2021
No Degree - Small Business Management
El Centro College
High School Diploma -
Mabank High School