Jose Torres
Amsterdam,NY
Summary
I've been working in customer service for 3+ years now. I feel I can be a great asset to this job and I am always willing to learn new things and strive for success in doing so. Although I've only had one employer which started as something temporary I found myself to become devoted to my job and the success of the company as a whole.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead / Manager In Charge (TL-MIC)
Panera Bread
Amsterdam, NY
07.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks, both individually and to team members, appropriately according to individual skill sets to optimize group productivity.
- Developed strategies to increase team productivity and improve customer service.
- Supported the management team in developing plans for future projects, initiatives, and objectives.
- Promoted to a management position in recognition of strong work ethic, exceeding beyond expectations, and providing exceptional customer service.
- Assisted in multiple areas of responsibilities, ranging from Drive Thru expectations, such as speed of service, accuracy, and exceeding guest expectations, which also tied into a Channel Specialist role I was involved in. Assisted in the Food and Inventory AOR, as well as the Facilities AOR, by upkeeping the organization of the café product.
Education
Criminal Justice A.A.S -
Fulton Montgomery Community College
Johnstown, NY12-2024
High School Diploma -
Amsterdam High School
Amsterdam, NY06-2022
Skills
- Adaptable Problem Solver
- Exceptional Communication Skills
- Efficient Time Management
- Strategic Planning
- Team Leadership and Supervision
- Staff Training and Development
- Efficient in High-Pressure Situations
Affiliations
- Sight Seeing
- Regularly Active
- Photography
- Jet-Skiing
Accomplishments
- Dean's List 3 For Consecutive Semesters
- 3.7 GPA
Certification
- Servsafe Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Lead / Manager In Charge (TL-MIC)
Panera Bread
07.2021 - Current
Criminal Justice A.A.S -
Fulton Montgomery Community College
High School Diploma -
Amsterdam High School
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