Jose Torres
Anaheim,CA
Summary
Adept at elevating guest experiences, I honed my multitasking and customer service skills at Golden Road Brewing, ensuring seamless service and fostering repeat business. My expertise in cash handling and team collaboration significantly boosted efficiency and guest satisfaction, showcasing my ability to lead and excel in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/beer Tender
Golden Road Brewing
Anaheim, CA
03.2018 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Washing of equipment, barware and glassware after use.
- Collecting payments and operating the cash register
Barback
Golden Road Brewing
Anaheim, CA
03.2018 - 12.2020
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and tapped the new kegs.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Checked ID cards and verified bar guests were of legal age.
Education
GED -
Downey High
Downey, CA06.2025
Barber -
Crú Institute
Garden Grove, CA04.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Team Player
- Multitasking
- Team Leadership
Certification
- Tips
- Food handler’s
- Barber license
Languages
Spanish
Professional Working
Timeline
Server/beer Tender
Golden Road Brewing
03.2018 - 08.2024
Barback
Golden Road Brewing
03.2018 - 12.2020
GED -
Downey High
Barber -
Crú Institute