Courtney Trotter
Flagstaff,Arizona
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Red Lobster. Proven ability to multitask effectively while enhancing customer satisfaction. Strong team player with a solid work ethic, adept at training and empowering team members to achieve service excellence. Proficient in POS systems and dedicated to creating memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Bar Tender and Server
Red Lobster
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Worker
Platos Closet
05.2022 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Fast Food Team Leader
Dairy Queen Grill & Chill
06.2020 - 08.2021
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Worked effectively in fast-paced environments.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor of Science - Fitness Wellness
Northern Arizona University
Flagstaff, AZ05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Team player attitude
- Outgoing personality
- Highly reliable
- Strong multitasking
Timeline
Bar Tender and Server
Red Lobster
02.2024 - Current
Retail Worker
Platos Closet
05.2022 - 08.2022
Fast Food Team Leader
Dairy Queen Grill & Chill
06.2020 - 08.2021
Bachelor of Science - Fitness Wellness
Northern Arizona University
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