James Royce
Seminole,FL
Summary
Reliable and responsible service expert with a diverse background in hospitality. Committed to delivering high-quality experiences, driving team collaboration, and maintaining operational efficiency in dynamic settings.
Overview
31
31
years of professional experience
Work History
Server/Bar Tender
Old Memorial Golf Club
Tampa, FL
10.2015 - Current
- Delivered exceptional customer service, ensuring guests enjoyed a memorable dining experience.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service techniques, and club policies for seamless integration.
- Maintained cleanliness and organization of service areas, adhering to health and safety regulations.
- Developed strong relationships with regular patrons
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Displayed enthusiasm and promoted excellent service to customers
Golf Caddie
Pelican Golf Club
Belleair, FL
08.2019 - 03.2026
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving game play.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
Golf Caddie
Old Sandwich Golf Club
Plymouth, MA
06.2019 - 10.2024
- Provided exceptional support to golfers, enhancing their overall experience on the course.
- Assisted players in selecting appropriate clubs based on course conditions and individual skill levels.
- Maintained knowledge of course layout, hazards, and greens to offer strategic advice during play.
- Collaborated with club staff to ensure smooth operations and high standards of service throughout events.
- Mentored junior caddies, fostering skill development and promoting best practices in customer interaction.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
Golf Caddie
Old Memorial Golf Club
Tampa, FL
10.2010 - 06.2015
- Developed strong relationships with club members, contributing to a welcoming atmosphere and repeat patronage.
- Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.
- Exhibited professionalism at all times while representing the club both on and off the course.
- Maintained pristine course conditions by repairing divots, raking bunkers, and tending the flagstick during rounds.
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
Owner/Operator
YaYa's Flame Broiled Chicken
Clearwater, FL
09.2001 - 05.2008
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.
- Developed marketing strategies that increased customer engagement and brand loyalty.
- Maintained compliance with health regulations, ensuring a safe dining environment for customers and staff.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Kitchen Manager
Outback Steakhouse
St Petersburg, FL
05.1995 - 08.2001
- Oversaw kitchen operations, ensuring compliance with health and safety standards.
- Streamlined inventory management processes, reducing food waste and optimizing costs.
- Monitored food quality and presentation, maintaining Outback's high culinary standards.
- Analyzed kitchen workflows, identifying areas for improvement and implementing best practices.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Relationship management
- Dining area maintenance
- Beverage preparation
- Multitasking and organization
- Reliable and responsible
- Liquor, wine, and food service
Timeline
Golf Caddie
Pelican Golf Club
08.2019 - 03.2026
Golf Caddie
Old Sandwich Golf Club
06.2019 - 10.2024
Server/Bar Tender
Old Memorial Golf Club
10.2015 - Current
Golf Caddie
Old Memorial Golf Club
10.2010 - 06.2015
Owner/Operator
YaYa's Flame Broiled Chicken
09.2001 - 05.2008
Kitchen Manager
Outback Steakhouse
05.1995 - 08.2001