
Oversaw diverse operations in the service industry for 20 years. Directed cooking, bartending, serving, and management functions. Cultivated a reputation for outstanding food quality. Developed a loyal customer base through exceptional bartending skills. Leveraged extensive food knowledge to enhance team performance. Managed teams effectively to drive operational success.
Assisted in various kitchen operations, including cooking during evening shifts with a full staff. Managed daytime kitchen activities independently or with minimal support. Operated grill, flat top, fryers, and line stations. Prepared ingredients in the morning and utilized deli slicer for meats and cheeses. Supported front of house by bartending and serving tables. Maintained knowledge of beer, spirits, and menu offerings. Held key responsibilities as the sole manager on-site, overseeing opening and closing procedures. Addressed conflicts and issues that arose in the restaurant. Compiled daily inventory lists, processed credit card batches, and handled cash management. Occasionally acted as a product buyer for the store. Contributed to back of house and front of house operations, including cleaning and bussing duties, especially in the absence of a busser or dishwasher. Changed out kegs as needed.
Cultivated strong client relationships and consistently surpassed tip goals. Assisted in training new customer service representatives as needed. Progressed to trainer for all new serving staff. Managed and allocated funds in tip pools at the end of shifts.
Assisted in launching operations for new location. Served customers by explaining daily specials and addressing inquiries about menu items. Managed cash and credit card transactions independently. Developed rapport with regular customers through engaging conversations.
Achieved daily sales goals consistently. Assisted customers by providing personalized shopping experiences. Managed incoming phone inquiries and conducted follow-up calls to inform customers about new product arrivals. Fostered positive relationships with customers, leading to repeat visits. Operated point-of-sale system while tracking inventory and participating in annual inventory counts.
Opened store consistently with acting manager, completing all cleaning and inventory tasks. Assisted in cutting beef, filleting fish, grinding meat for burgers or sausage, and deboning and skinning chicken. Received positive feedback from coworkers and customers for hard work and positive attitude.
Exceptional customer service
Cooking
Strong work ethic
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Highly reliable
Team player attitude
Time management
Love to make dishes or cakes from scratch at home to bring to my coworkers or customers