JOSE TURBANO
Everett,MA
Summary
Friendly, energetic, and customer-focused hospitality professional with strong experience in fast-paced service environments. Skilled at delivering excellent guest experiences, managing high-volume tables, and maintaining a positive, team-oriented attitude. Multilingual communicator fluent in Portuguese, English, and Spanish, with a strong ability to connect with diverse guests and provide attentive, efficient service.
Experienced in providing patient-focused support and front-desk coordination within a physical therapy clinic, facilitating effective communication and scheduling for diverse patient populations. Managed administrative tasks including check-in processes and payment processing, ensuring a welcoming and organized environment that enhanced patient flow. Demonstrated strong conflict resolution skills while addressing patient concerns, contributing to overall satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk
Oasis Guest House (Part-Time)
Boston, MA
01.2024 - Current
- Provided welcoming, guest-centered service.
- Resolved guest issues professionally.
- Managed reservations, payments, and admin tasks.
Patient Care Coordinator
ComeBack PT
Chelsea, MA
02.2025 - 11.2025
- Coordinated front-desk operations and provided patient-focused support in physical therapy clinic to enhance patient experience.
- Facilitated patient scheduling, check-in, and communication to streamline administrative processes.
- Maintained organized clinic environment and coordinated patient flow to improve service delivery.
- Communicated effectively with diverse patients, including Portuguese-speaking clients.
Server
Back Bay Social
Boston, MA
- Delivered friendly, attentive service in a high-traffic environment.
- Managed multiple tables while maintaining accuracy and efficiency.
- Guided guests with strong menu knowledge and recommendations.
- Upsold food and beverages, increasing check averages.
- Handled POS transactions accurately.
- Resolved guest concerns professionally.
- Collaborated with team during peak hours.
- 1.5 Years
Sales Representative Team Leader
Metro T-Mobile
Quincy, MA
- Built strong customer relationships.
- Handled escalations professionally.
- Developed upselling and communication skills.
Education
High School Diploma -
Everett High
Skills
- Guest Service & Hospitality
- Table Management
- Order Accuracy
- POS Systems
- Upselling & Menu Knowledge
- Cash Handling
- Multitasking
- Conflict Resolution
- Team Collaboration
- Communication
- Attention to Detail
- Patient scheduling
- Front desk operations
- Payment processing
LANGUAGES
Portuguese (Native), English (Fluent), Spanish (Professional)
Timeline
Patient Care Coordinator
ComeBack PT
02.2025 - 11.2025
Front Desk
Oasis Guest House (Part-Time)
01.2024 - Current
Sales Representative Team Leader
Metro T-Mobile
Server
Back Bay Social
High School Diploma -
Everett High