Jeffrey Mornay
Hollywood,FL
Summary
Dedicated early childhood education major with honors and extensive hands-on classroom experience. Over four years of customer service expertise, showcasing a strong ability to connect with diverse individuals and foster positive relationships. Recognized for exceptional communication skills and a people-oriented approach, ensuring effective collaboration and support in educational settings. Committed to creating engaging learning environments that promote growth and development for young learners.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk
KW Property Management
Miami, FL
06.2022 - Current
- Assisted in gathering incident and maintenance reports. Supported team members in recording issues and solutions. Helped maintain accurate documentation of incidents and maintenance activities.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed sign-in process for food deliveries, ensuring timely and organized receipt of orders.
- Oversaw package management processes in receiving area to enhance operational efficiency. Coordinated with team members to address and rectify package issues. Implemented strategies to streamline package handling procedures.
- Facilitated package sign-out for residents upon delivery to maintain organized inventory management.
- Worked effectively in fast-paced environments.
Front Desk Associate
FirstService Residential
Fort Lauderdale, FL
09.2021 - 06.2022
- Assisted in signing in and out visitors and contractors. Managed visitor logs to maintain accurate records. Supported security protocols by verifying identities.
- Oversaw package management processes by establishing connections and monitoring building security. Implemented patrol strategies to enhance safety and operational efficiency.
- Handled phone inquiries, providing accurate information and assistance to callers.
- Analyzed complex issues and implemented effective solutions to enhance workflow efficiency.
- Developed and maintained strong relationships with residents, fostering a welcoming community atmosphere.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Pool and Beach Attendant
FirstService Residential
03.2018 - 09.2021
- Coordinated the availability of chair lounges, towels, and umbrellas for enhanced guest and resident comfort.
- Executed regular cleaning and maintenance protocols for recreational equipment to enhance user safety and satisfaction.
- Monitored and enforced safety standards to ensure secure environment for residents and guests.
- Enhanced guest and resident satisfaction by effectively addressing pool-related needs. Improved pool accessibility through proactive support and maintenance coordination. Cultivated a positive community experience around pool facilities.
- Implemented safety protocols to minimize risks and enhance visitor experience on the beach.
- Developed efficient workflows for beach setup and breakdown to optimize operational efficiency.
Fast Food Worker
Jimmy John's Sandwiches
Sunrise, FL
08.2016 - 03.2018
- Managed payment transactions and provided timely responses to guest concerns, ensuring a seamless service experience.
- Cultivated a collaborative environment by engaging effectively with team members and leadership. Oversaw customer service operations at counters and tables to enhance guest satisfaction.
- Implemented health and sanitation protocols to promote workplace safety.
- Provided prompt and friendly food service to enhance customer dining experience.
- Processed customer payments and maintained cash register accuracy during transactions.
- Spearheaded initiatives to locate and engage in extra tasks, contributing to overall operational efficiency.
- Prepared fresh sandwiches following company recipes and standards.
Education
Bachelor of Arts - Accounting
Miami-Dade Community College
Associate in Arts (AA) -
Broward College
01-2019
High School Diploma or GED -
South Broward High School
Hollywood, FL06-2016
Skills
- Microsoft Word
- Cash Handling
- Cash register
- Computer skills
- Pool Maintenance
- Guest services
- Customer service
- Hospitality
- Inventory control
- Guest Services
- Hotel experience
- English
- Stocking
- Dependable and responsible
- Multitasking
- Time management
- Heavy lifting
- Sales
- Cooking
- Microsoft Office
- Communications
- Pool Cleaning Experience
- Leadership
- Guest relations
- Typing
- Load & unload
- Leadership Experience
- Food Service
- Organizational skills
- Cleaning Experience
- Teamwork
- Microsoft Powerpoint
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- Customer Service (Dec 2019 to Present)
- Accounting certificates (Nov 2019 to Present)
- CPR Certification
Languages
French
Native or Bilingual
English - Expert
Spanish
Professional Working
Timeline
Front Desk
KW Property Management
06.2022 - Current
Front Desk Associate
FirstService Residential
09.2021 - 06.2022
Pool and Beach Attendant
FirstService Residential
03.2018 - 09.2021
Fast Food Worker
Jimmy John's Sandwiches
08.2016 - 03.2018
Bachelor of Arts - Accounting
Miami-Dade Community College
Associate in Arts (AA) -
Broward College
High School Diploma or GED -
South Broward High School