Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jose Urdaneta

Orlando

Summary

Dedicated Service Advisor excelling in customer service and sales support. Proven ability to exceed service goals through effective communication and product knowledge, ensuring exceptional customer experiences. Dedicated Service Advisor with a strong track record in customer service, product knowledge, and exceeding sales support goals. Known for effective communication and problem-solving abilities, driving exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Service Advisor

Best Buy
Ocoee
09.2024 - Current
  • Communicated product features and benefits to enhance customer experience.
  • Maintained knowledge of current promotions and store policies for effective sales support.
  • Ensured a clean and organized workspace for optimal customer interaction.
  • Explained the features and benefits of products or services offered
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Excelled in exceeding daily credit card application goals.
  • Coordinated delivery schedules to ensure timely distribution of products.

Supervisor

Costco Wholesale Corp
MIAMI
10.2021 - 06.2024
  • Assisted customers with product inquiries and provided exceptional service.
  • Managed cash register operations, including handling cash and card payments.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Checked personal identifications during alcohol and tobacco sales.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Server

Texas Roadhouse
MIAMI
02.2019 - 09.2021
  • Maintained cleanliness and organization of dining area and service stations.
  • Provided excellent customer service by taking orders and addressing guest inquiries.
  • Engaged with guests to create a welcoming atmosphere and enhance dining experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Set up tables in between patrons to reduce wait times.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06-2021

Skills

  • Customer service
  • Service scheduling
  • Product knowledge
  • Sales support
  • Effective communication
  • Problem solving
  • Excellent communication
  • Computer skills
  • Delivery coordination

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited

References

References available upon request.

Timeline

Service Advisor

Best Buy
09.2024 - Current

Supervisor

Costco Wholesale Corp
10.2021 - 06.2024

Server

Texas Roadhouse
02.2019 - 09.2021

High School Diploma -

Miami Coral Park Senior High School

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