Jose Uribe
Vacaville,CA
Summary
Dynamic service manager with a proven track record at Ford Fairfield, excelling in team leadership and problem-solving. Enhanced revenue by upselling services and products. Skilled in diagnostics and customer relations, fostering loyalty and satisfaction. Adept at multitasking and organization, ensuring efficient operations and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
QUICKLANE SERVICE MANAGER
FORD FAIRFIELD
08.2025 - Current
- Assessed customer needs to provide tailored service solutions.
- Supported team in resolving operational challenges and improving service delivery.
- Learned and utilized point-of-sale systems for efficient transaction processing.
- Assisted in maintaining inventory levels and ensuring product availability.
- Monitored service quality to identify areas for improvement and efficiency gains.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Advisor
AAA AUTO REPAIR CENTER
04.2022 - 07.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Putnam Toyota
02.2020 - 01.2022
- Assisted customers in identifying service needs and scheduling appointments.
- Provided detailed information on services and promotions to enhance customer engagement.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of customer interactions and service history.
- Utilized dealership management software for tracking service orders and inventory levels.
Technician
MERCEDES BENZ OF STEVENS CREEK
01.2014 - 12.2019
- Conducted comprehensive vehicle diagnostics using advanced Mercedes-Benz technology and tools.
- Executed routine maintenance and repair tasks to ensure optimal vehicle performance.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Trained junior technicians on best practices for repairs and diagnostic procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School Diploma -
ROBERT E. BURTON
Graduate Certificate - COSMETOLOGY
MARINELLO SCHOOLS OF BEAUTY
Santa Clara, CA04-2012
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Estimating and quoting
Timeline
QUICKLANE SERVICE MANAGER
FORD FAIRFIELD
08.2025 - Current
Service Advisor
AAA AUTO REPAIR CENTER
04.2022 - 07.2025
Service Advisor
Putnam Toyota
02.2020 - 01.2022
Technician
MERCEDES BENZ OF STEVENS CREEK
01.2014 - 12.2019
High School Diploma -
ROBERT E. BURTON
Graduate Certificate - COSMETOLOGY
MARINELLO SCHOOLS OF BEAUTY