Jose Valadez
Irving
Summary
Results-driven sales professional with experience in automotive sales and Debt Recovery Representative at Citibank. Skilled in building strong customer relationships virtually, generating leads, and closing deals efficiently through digital channels. Combines sales expertise with financial acumen to guide customers, resolve account issues, and drive revenue while maintaining high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Automotives Sales
Classic Chevrolet
Grapevine, TX
07.2024 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Automotive Sales Manager
Hyundai
Arlington, Tx
07.2022 - 06.2024
- Led sales team to exceed monthly targets through effective training and coaching.
- Developed strategic marketing initiatives to enhance customer engagement and brand awareness.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Implemented CRM systems to streamline customer interactions and improve follow-up processes.
Automotive Sales Manager
Toyota of Irving
Irving, TX
11.2014 - 06.2022
- Developed and implemented sales strategies to enhance dealership performance.
- Trained and mentored sales staff, fostering a high-performance culture.
- Analyzed market trends to identify opportunities for growth and improvement.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Conducted regular performance reviews, setting goals aligned with dealership objectives.
- Facilitated team meetings to share best practices and motivate sales personnel.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Hospitality Server Supervisor
Pappadeoux
Dallas, Tx
08.2012 - 11.2014
- Oversaw daily operations to guarantee efficient service delivery and enhance guest satisfaction.
- Guided and developed new staff in mastering menu knowledge and customer service protocols.
- Managed team scheduling to enhance operational coverage during peak hours.
- Spearheaded process improvements to optimize workflow efficiency and minimize wait times.
Credit & Collections Analyst
Citibank
Irving, TX
06.2010 - 08.2012
- Analyzed customer accounts to identify overdue payments and initiate collection processes.
- Collaborated with cross-functional teams to resolve discrepancies in billing and payment records.
- Developed and implemented strategies for improving collection rates on delinquent accounts.
- Monitored account statuses, ensuring timely follow-up on outstanding balances and payment agreements.
- Utilized CRM systems to track account activity and streamline communication with customers regarding collections.
- Conducted in-depth credit investigations to minimize risk while fostering new business relationships.
Education
No Degree -
North Lake College
Irving, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Problem resolution
Accomplishments
Recognized with the Top Sales Manager Award for outstanding performance and consistently exceeding sales targets.
Finance Certification – Toyota of Irving – Completed training in automotive finance, lending processes, and customer financing solutions.
Timeline
Automotives Sales
Classic Chevrolet
07.2024 - 04.2026
Automotive Sales Manager
Hyundai
07.2022 - 06.2024
Automotive Sales Manager
Toyota of Irving
11.2014 - 06.2022
Hospitality Server Supervisor
Pappadeoux
08.2012 - 11.2014
Credit & Collections Analyst
Citibank
06.2010 - 08.2012
No Degree -
North Lake College