Hi, I’m
Jose Valera
Middlebury
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Also a reliable Lineman known for troubleshooting issues and inspecting poles and lines for signs of danger. Dedicated employee willing to work any shift and offering a great attendance record. Promoting highly developed decision making skills.
Overview
6
years of professional experience
1
Certification
Work History
Estevez Jor International
Supervisor
09.2022 - 02.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Estevez Jor International
Aerial Lineman
01.2022 - 08.2022
Job overview
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Maintained solid safety record with no OSHA-recordable incidents.
- Performed maintenance and reconducting work in varied weather conditions.
- Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
TECHINGENIUS TELECOM AND TECHNOLOGIES LLC
Laborer/Groundman
06.2021 - 12.2021
Job overview
- Maintained grounds by trimming, weeding and general clean-up.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Reviewed plans and designs to verify completeness of grounds work.
- Assisted with weekly project planning and crew scheduling.
Great Lakes Lamination
Production Machine Operator
12.2020 - 06.2021
Job overview
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Maintained quality of product by checking labels, packaging and other factors.
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
Secretaria Virtual Online Ok
Call Center Customer Service Representative
01.2020 - 11.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
WinDroid Solutions
Phone and Computer Technician
06.2017 - 01.2020
Job overview
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Narciso YepesZulia, Venezuela
Bachelor of Science
08.2017
Skills
- Contract Management
- Business Administration
- Bucket Truck Operation
- Site Installations
- Spanish Interpreting
- Hardware and Software Installation
Certification
- Certified Aerial Lineman, Estevez Jor International - 2020-2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Estevez Jor International
09.2022 - 02.2023
Aerial Lineman
Estevez Jor International
01.2022 - 08.2022
Laborer/Groundman
TECHINGENIUS TELECOM AND TECHNOLOGIES LLC
06.2021 - 12.2021
Production Machine Operator
Great Lakes Lamination
12.2020 - 06.2021
Call Center Customer Service Representative
Secretaria Virtual Online Ok
01.2020 - 11.2020
Phone and Computer Technician
WinDroid Solutions
06.2017 - 01.2020
Narciso Yepes
Bachelor of Science