Jose Vasquez
Los Angeles,CA
Summary
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication. Qualified food handler with solid background in managing fast-paced food service environments. Demonstrated ability to oversee daily operations and enhance customer satisfaction. Proficient in staff training and inventory management. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
LACMTA
09.2023 - Current
- Perform pre trip inspection of bus to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Memorize routes with no GPS guidance.
- Communicate effectively and according to company guidelines with bus operation dispatchers via two way radio to report ongoing and potential issues along route during busy traffic hours.
- Maintained professional appearance by following company uniform guidelines.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Diffused potential passenger disputes with fairness and professionalism.
- Transport over 50 people at once with safety and skill during busy transit hours.
Driver
Lyft Inc.
09.2017 - 09.2023
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant riding experience.
- Adhered to all traffic laws and regulations while operating taxi cab, ensuring passenger safety at all times.
- Fostered welcoming atmosphere within taxi cab through engaging conversation while respecting boundaries of passenger privacy.
- Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Used mobile application to connect with customers, track distances and report locations.
Delivery Driver
Temple Culberson (Amazon DSP)
03.2020 - 02.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Complete pre trip and post trip vehicle inspection.
Office Assistant
Pierce College Financial Aid Office
09.2015 - 06.2017
- Call customers to inform of loan approval requirements.
- Communicate effectively with loan technicians to facilitate team efficiency in the workplace.
- Intake, scan and file customer documents with sensitive information to maximize customer privacy.
- Analyze and resolve problems conflicting student’s eligibility for financial aid.
- Interpret information in simpler terms to students
- Work and communicate with individuals with a common goal to facilitate each others role for office expectations
- Keep an organized work area at all times to protect discreet information.
- Work in high call volume office area.
- Communicate effectively with customers via phone and email.
- Perform quality control on various customer documents to streamline loan applications.
- Create power points for students on special events for the purposes of education.
Full Time Supervisor
Subway
05.2014 - 07.2015
- Processed customer payments and balanced cash drawers.
- Improved overall operational efficiency with effective delegation of tasks among team members.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Maintain inventory records on a weekly basis.
- Receive and complete customer orders in a timely manner.
- Properly stock and label sensitive food items to meet food safety regulations.
- Maintain restaurant cleanliness.
- Properly wash food containers.
- Rotate food inventory to prevent company loss in profits.
- Provide excellent customer service to ensure customer retention.
Food Service Worker
Subway
11.2013 - 05.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills..
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Education
H.S Diploma -
West Adams Prep High School
Skills
- Adaptive Decision Making
- Problem-solving skills
- Data Entry
- Customer Service
- Staff Management
- Punctuality
- Quality Assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved greater loan approvals numbers by completing following up with customers via phone and email with accuracy and efficiency.
- Documented and resolved potential and ongoing dangers during business transit hours which led to greater customer satisfaction and safety.
Personal Qualities
- Loyal
- Resilient
- Motivated
Certification
- Certified Bus Operator, LACMTA - Spetember 2023-Current.
- Class B License (Passenger Endorsement) - September 2023-Current.
- A.D.A (Americans with Disability Act) - September 2023- Current.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Transit Bus Operator
LACMTA
09.2023 - Current
Delivery Driver
Temple Culberson (Amazon DSP)
03.2020 - 02.2021
Driver
Lyft Inc.
09.2017 - 09.2023
Office Assistant
Pierce College Financial Aid Office
09.2015 - 06.2017
Full Time Supervisor
Subway
05.2014 - 07.2015
Food Service Worker
Subway
11.2013 - 05.2014
- Certified Bus Operator, LACMTA - Spetember 2023-Current.
- Class B License (Passenger Endorsement) - September 2023-Current.
- A.D.A (Americans with Disability Act) - September 2023- Current.
H.S Diploma -
West Adams Prep High School
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