Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Hagen

PACIFIC PALISADES,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Micro Transit Operator

LACMTA
04.2022 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
  • Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
  • Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
  • Moved riders to safety by directing emergency evacuation procedures during crisis situations.

ESL Teacher

EC English
07.2017 - 12.2022
  • Developed activities and integrated technology to diversify instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Promoted critical thinking to build subject engagement and interaction.
  • Facilitated small group and individual instruction to maximize student learning.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Modified curriculum plans with colleagues to meet changing student needs.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Employed variety of assessment tools and strategies to improve instruction methods.
  • Conducted skills assessments to uncover performance gaps.
  • Assessed work of adult students to evaluate progress and identify areas for improvement.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Provided individual mentoring and special tutoring to struggling students.
  • Maintained complete student records with accurate grades and attendance information.
  • Balanced instruction, demonstration and personal work time for optimal student learning.
  • Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.

Meat and Seafood Clerk

Ralphs
10.2019 - 05.2022
  • Cut meats to customer specifications and answered questions about specialty products.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Restocked products based on available inventories and customer demands.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.

ESL Instructor

Warsaw Study Centre
12.2013 - 09.2016
  • Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
  • Taught classes daily with advanced, beginner and intermediate levels of students.
  • Established clear objectives for lessons and units to communicate objectives to [Number] students per semester.
  • Offered one-on-one tutoring to improve student classroom performance, boosting overall performance 100%.
  • Provided supportive, nurturing learning environment to encourage student responsibility.
  • Instructed students in using visuals, games and textbooks to improve writing, speaking, and reading skills.
  • Tailored lesson plans to accommodate differences in learning styles and speeds.
  • Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
  • Developed activities and integrated technology to diversify instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Facilitated small group and individual instruction to maximize student learning.
  • Modified curriculum plans with colleagues to meet changing student needs.
  • Set assessments to measure student progress and identify growth opportunities.

ESL Teacher

Poręcka & Spółka
08.2010 - 09.2016
  • Developed activities and integrated technology to diversify instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Facilitated small group and individual instruction to maximize student learning.
  • Set assessments to measure student progress and identify growth opportunities.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Modified curriculum plans with colleagues to meet changing student needs.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Employed variety of assessment tools and strategies to improve instruction methods.
  • Conducted skills assessments to uncover performance gaps.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Provided individual mentoring and special tutoring to struggling students.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Maintained complete student records with accurate grades and attendance information.
  • Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.

Education

Bachelor of Science - Communications

University of Wisconsin - Stevens Point
Stevens Point, WI

Skills

  • Pre-Trip Inspections
  • Accident Prevention
  • Route Navigation
  • Disability Awareness
  • Emergency Evacuation
  • Safe Driving Practices
  • Clean Driving Record
  • GPS Applications
  • Mobility support
  • Valid California license

Certification

Cambridge CELTA (Certificate of English Language Teaching of Adults) Cambridge University

Timeline

Micro Transit Operator

LACMTA
04.2022 - Current

Meat and Seafood Clerk

Ralphs
10.2019 - 05.2022

ESL Teacher

EC English
07.2017 - 12.2022

ESL Instructor

Warsaw Study Centre
12.2013 - 09.2016

ESL Teacher

Poręcka & Spółka
08.2010 - 09.2016

Bachelor of Science - Communications

University of Wisconsin - Stevens Point

Cambridge CELTA (Certificate of English Language Teaching of Adults) Cambridge University

Kevin Hagen