Jose Velasquez

Webex Infrastructure:

Managed Directory Connector for LDAP

• Edge Audio
• Expressway for meeting call back
• Leveraged Control Hub Admin to govern enterprise licenses, org settings, analytics, troubleshooting and reporting

Webex Collaboration:

Successfully transitioned the organization from CISCO Jabber to Webex Hybrid UCM

• Integrated collaborative tools: WebexEvents/Socio, Vidcast, Slido, Webex Scheduler and alerting via Webex chats
• Conducted multiple knowledge transfers and created supporting documentation on SharePoint and Webex Events/Socio Community
• Collaborated with CISCO account manager, training department, and senior management on new integration and deployments
• Triaged Webex issues various escalation CISCO TAC

Webex Network Management & Analysis:

• Regularly analyzed network traffic using Kentik to forecast bandwidth requirements.
• Resolved prioritization issues, enhancing UDP traffic for Webex Boards on premise.
• Utilized tools like Control Hub, Thousand Eyes, Aternity and Wireshark for network monitoring and troubleshooting.
• Collaborated with the enterprise network team on security protocols, safeguarding network security and managed firewall and proxy requests.

Webex Development, Migrations & Integration:

• Migrated Enterprise from legacy meeting site to new meeting site through communication to end users, migrating end user meeting recordings.
• Developed API calls in Postman and Python for efficient data extraction and operational tasks.
• Integrated a bot to monitor AWS Lambda completions, enhancing operational feedback loops.
• Created Python scripts to process specific JSON data fields into Excel, optimizing data management.

Webex Adoption:

• Worked with the training team to roll out VidCast and Slido, producing extensive materials for organizational updates.
• Developed and produced company-wide communication for the Webex product including upcoming versions, changes to the UI, enhancements to chats and enterprise deployments.
• Developed a Webex Event community, centralizing education on the Webex product suite.

• Call Manager Audit: Conducted a comprehensive audit of support peer teams' access to Call Manager. Designed and assigned specialized roles, facilitated bulk imports, and performed pre/post-regression testing to ensure optimal access configurations.
• CISCO Firmware Upgrade: Addressed a security vulnerability in hard phone firmware. Coordinated with on-prem LAN support for regression testing of the 7800 and 8800 service hard phones. Provided comprehensive guides, communication, and support during the upgrade.
• Fax2Mail Implementation: Resolved remote faxing needs for Staff Counsel associates by coordinating a Proof of Concept pilot with VoIP engineers and vendors. Led the project from conceptualization to final implementation, offering training and support throughout.
• Jabber Softphone Rollout: Transitioned all GEICO Call Center associates from cell phone usage to CISCO Jabber Softphone. Oversaw the regional rollout, created end-user guides, and managed hardware components, including the deployment of over 35,000 Jabra Evolve2 40 headsets.
• Jabra Headset Firmware Resolution: Addressed a significant rise in reported audio issues post-Jabra headset implementation. Diagnosed and remedied various problems, from firmware to ISP-related issues, optimizing audio quality for users.
• Remote Office Onboarding & System Integration: Streamlined the onboarding process for GFR management, resolved hardware issues like the Wells Fargo Scanner, and orchestrated project plans using Azure DevOps with Agile methodologies. Also negotiated with vendors for 2020 Broadband and VoIP reporting tool contracts.

• Delivered strong communication, analytical, and conflict management skills.
• Played a pivotal role in the Real-Time team, servicing AD Adjusters.
• Proficiently troubleshooted various hardware/software, including Cisco, AirWatch, Junos Pulse, and MS Products.
• Conducted technology rollouts, such as Windows 10, AnyConnect, and Outlook distribution tools.
• Organized and imparted training for new hires on pilot programs.

• Fostered strong customer relationships and maintained top performance, consistently exceeding sales quotas
• Initiated a "Quality" project for precise customer interaction
• Took on additional duties, participating in a 3-month overtime program for the company's growing demand.

• Boosted production by over 10% in two departments
• Held multiple positions, proposed warehouse expansions, and implemented strategies to reduce downtime
• Cross-trained departments for increased production and certified employees on heavy machinery.